Worst online experience ever. Defective parts have resulted in the thing lying half-assembled in my foyer for a month. Meanwhile, I can't get in contact with any human being at Overstock to troubleshoot except by a series of unhelpful emails. I was given the contact # for someone who was supposed to assist and he never answers his phone or returns messages. I was told replacement parts had been sent out but they never arrived. If it were feasible to repack the item and return it I would have done it a long time ago.
After reading the previous reviews from other people about how difficult it was to assemble this bench we were not going to buy this product. However, we decided to give it a try. Halfway through assembling this, we came to a stop. One of the arm rest did not come with holes drilled into it like the other arm rest did. We tried drilling our own holes but the screw was not going through the wood. All in all, I WOULD NOT RECOMMEND THIS PRODUCT.
This product is just OK. My husband can corroborate with the other reviewers that the construction leaves MUCH to be desired. Ikea is better quality. The color is spot on, and the design is very cute, but beware that it's much shrimpy-er in person than this photo leads you to believe. Ours is damaged such that the top doesn't close all the way. The top part (where you sit) sits open about an inch and will only go down if you place something on it. I've contact Overstock and they are in the process of sending a replacement. I'm still undecided on whether or not I'll keep it. :/ If you have an apartment and need this for small space/wall get it - if it's for your HOME, I'd keep looking.
good bench, hard to find a cushion thin enough for the depth of the bench, probably will have to make one. but not a problem. looks good. happy with the buy. easy, quick shipping.
- How did the color on site compare with the actual product? good
- Please tell us about the quality of the product. sturdy
- How accurate was the on site description of the product? perfect
I was a little skeptical to get this bench because of the reviews, but I noticed they were not recent reviews and I loved the look of the bench. I am glad I got it, first the shipping was super fast, I cant deny the assemble was easy, but if you are lucky enough to have a husband who is good at it, it wont take more than an hour the most. It looks great , great quality and beautiful. Only reason I did not give it a 5 star was because one piece was missing, but we were still able to put it together . customer service was great and they sent me the missing part pretty fast. :)
Unfortunately, as soon as i started trying to assembly this, screw holes were too small for the pieces. After re-reading the reviews, I didnt want to risk getting into more problems as i continued putting together, so i returned this product. It's a pity because the piece looks lovely, as does the quality... however, when you have holes that dont fit/line up, then it's a waste of time.
Are you a very little person? Like under 4 feet tall? Then this bench might work for you IF you can assemble it. It's MUCH smaller than what you'd expect. We've bought a lot of stuff from Overstock and overall have been quite happy, but not even close with this. Assembly is NOT easy, regardless of what others (probably fake) have said. The instructions were off and many of the "pre-drilled" holes were not pre-drilled so I had to drill them myself which isn't difficult, but in the end, it just wasn't worth it. The hardware was about as cheap as you can get. Total waste of our time so we're sending it back. If you're like 3' 10" and live in a shoe box, then this might work for you.
Living in a small place this bench is multiple purposed. It has a cushion and serves as seating for more people. The storage area in the bottom holds things I regularly carry in and out (i.e. boots, scarves, shopping bags, umbrellas, etc. Not only looks good in my room arrangement, but serves a good storage space as well.
This bench was a nightmare to assemble. The cam locks break too easily before they can be tightened down. Halfway through the assembly, I realized I was not going to finish without buying new, higher quality can locks. Now, the problem is that most stores do not carry ones this tiny, so I will have to re-drill the holes to fit larger cams or try and get customer service to send me more of their cheap ones or search the globe for something else that will work. It really annoys me that a seemingly decent piece of furniture can be ruined by the use of flimsy hardware and all for the sake of a few extra pennies in profit. This is definitely not and item I would recommend to anyone.
Parts of this bench was very hard to put the screws in. It was not difficult to put together, however some place the wood was very soft and the screws went right in and others it was almost impossible to get the screws in. I really wish I had gotten a different bench but now that it is put together I will keep it.. It does appear to be sturdy now that it is put together, however I will have to sand off the center leg brace it does not sit level, maybe it's my floor. Who knows. I just would not recommend it to anyone.
The quality and the size were dissappointing. I don't see that previous reviews pointed this out. The foyer has a 2 story tall entry and this bench looks like a toy box. My husband had to drill extra holes and cut down the board that goes underneath so that it would fit. To give you an idea of what you may be purchasing- it reminds me of a piece of furniture that you get at XXXXXXX or XXX XXXX. So disaapointed and too much work to get it together.
I loved this bench when I first saw it. We were planning to purchase another bench for a little more when I saw this one and decided to take a chance. I read some reviews that mentioned what a pain it was to put this together--but I figured with others commenting that they didn't have many problems, it was a 50/50 chance I wouldn't have problems either. Well, my 50% fell on the other side of the coin. It took a while for me and my guy to put this together. We worked on it for a little over 2 hours and the instructions didn't seem to match the piece we were working on at times. The part that really took the longest (and we never figured it out) was putting the hinge on. Well, that's not absolutely true...we also had to drill holes on the inside of the bench to attach other pieces. There was nothing calling for a drill in the instructions, but be on the safe side--have a drill handy while attempting to construct this. We also ended up leaving the hinge off completely. We didn't really need it anyway and we were spent by the time we were almost done. If it's offered (I wasn't sure whether it covered this item or not as I ordered several pieces in this order), be sure to get the 5-year warranty on this item. I am seeing (after a couple of months) that the top has shifted a bit and it's rubbing when opened. There is no telling if it might shift more. We get a ton of compliments on the bench, but I would like for it to also be useful to us when we want to store throws and decorative pillows. O.co has great customer service and make returns very easy. So, if you decide to take a chance, keep in mind that you can always send this item back if you have issues with assembly or damages.
- How did the color on site compare with the actual product? a tad darker in person
- Please tell us about the quality of the product. Seems to be very duarable...sturdy...nice wood
- How accurate was the on site description of the product? Almost 90% accurate