This was my first experience with Overstock. I purchased this coffee table as a replacement for one that was accidentally broken. It is much more attractive and more rugged than the coffee table it replaces.The drawer feature on this coffee table allows for keeping the table top neat and tidy. I had a manufacturing imperfection on one of the peices. I contacted Overstock Customer Service for a replacement part, an advantage with modular furniture. Over all, I had a very positive experience in purchasing this coffee table from Overstock.Com.
How did the color on site compare with the actual product? Picture color was accurate enough to determine purchase.
Please tell us about the quality of the product. Quality was as expected for the price.
How accurate was the on site description of the product? Site description was accurate.
This came in so many pieces, it frightened me. Some of the holes were too small for the flat head screws to fit in we had to drill new holes, it took a long time to put it together and the instructions were sketchy to say the least. Once it was together it was nice, except for the two dents on the top which I can live with. I think in the future I will buy my furniture already made.
How did the color on site compare with the actual product? good
Please tell us about the quality of the product. average
How accurate was the on site description of the product? good
My table arrived with small dents on both side of the top of the table. Shipping was not handled with care. We had to hunt for some of the assembly pieces that had fallen out of their container. I wished they had used better grade materials for the assembly; some pieces broke. I don't believe I will attempt a purchase that ships again because it's a gamble. Color was not as pictured.
How did the color on site compare with the actual product? Actual color was darker
Please tell us about the quality of the product. Quality was good
How accurate was the on site description of the product? Accurate description
The picture displayed is not even close to the actual color. What I received was tobacco brown and was in NO way Honey in color. I would think previous reviewers would have mentioned this (Odd). The table is not difficult to put together, is fairly sturdy and looks nice once assembled. I was going to order the other items that are supposed to match this but am concerned that they may now actually match the pictures. Very confusing.
With digital shopping being what it is today Overstock should insure what they sell actually resembles their descriptions. 2 stars off for this issue -
It took three tries, but we finally have a very nice coffee table that matches the other three pieces of this furniture. Original shipment arrived with end assemblies damaged in the box, could not begin assembly. Called Customer Service and received both new end pieces no charge. Started assembly and found that another major part had been made wrong and did not fit. Again called Customer Service and received, no charge, a replacement piece AND a $$ future credit at the Big "O"! Couldn't ask for much better service! So, we are very happy with all our new furniture AND with our dealings with Overstock,Com...
I am looking forward to seeing my new coffee table. My daughter, ( Maura Cortese ) told me about Overstock and she has always said that your products are wonderful . I am sure I will be as please and as happy with my table as my daughter is with all her buys from Overstock.
Maura on Apr 15, 2015
Why is the Honey Brown table shown in the picture actually Tobacco Brown? I can send you a properly taken photo that would better describe the actual product I received which stated Honey Brown.
I was going to order the entire line of products (still in my cart) but now cannot be sure if I received an improperly packaged product or if the remaining products are actually darker and will match what I received.michael m. on Feb 7, 2015Please enter a valid question.Answer This Question
Hello michael m., we try to represent the colors of our products accurately. Unfortunately, due to the difference in monitor colors we cannot guarantee that the color will match exactly what you see on your screen. Thank you for shopping with us.overstockcustomercare1 on Feb 17, 2015
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