Ninja QB1004 Professional Master Prep Blender and Food Processor (Refurbished)

I received my Ninja today and one of the pieces arrived defective (the larger top attachment which the Ninja needs to attach to in order to blend). The smaller pieces arrived in working condition, so I tested it out and it was great! It turned ice into snow, it chopped...it did everything the description said it would. I just got off the phone with Overstock and they are sending me out a replacement, immediately...even before receiving the defective one (which I will send out tomorrow morning). The representative e-mailed me a shipping label right away and a brand new order number for my new Ninja. This was my first time having to return something to Overstock, so I was a bit defensive at first when calling in, but after seeing how nice and cordial the associate was and after she said she had already placed a new order for me, I couldn't believe it. I have never experienced such a high level of customer service. I gave this product five stars based on my expectations for my replacement and for my interaction with Overstock customer service. With this kind of customer service, I will continue to be a loyal customer for many years to come. Thanks!

• How did the color on site compare with the actual product? Exact
• Please tell us about the quality of the product. Arrived defective
• How accurate was the on site description of the product? Exact
• Would you recommend this to a friend? Yes

I love this thing. It's well-designed, well-made, quiet and efficient. I've only used it once so far, and it worked better than I hoped. The only problem is ... it disappeared. I had it set up on the counter, and turned to get something out of the refrigerator. When I turned back (after only two seconds), it was gone. I looked everywhere for it, but it was nowhere to be found. Two days later, I left an apple on the kitchen table. I reached for a kitchen knife (again, turning away for maybe two seconds). There was a whistling, slicing sound behind me, and when I turned back, my apple was cleanly diced. The next day I came into the kitchen in the morning to find all my potatoes had been shredded, ready for hash browns. I thought "Ninja" was only the brand name, but I was wrong. Be wary of this product, and never disrespect it.

• How did the color on site compare with the actual product? Black and clear plastic, just like the photo
• Please tell us about the quality of the product. Outstanding! Solid parts, sharp blades, quiet motor
• Would you recommend this to a friend? Yes

The ninja is amazing. It chops almost anythiing is seconds and chops evenly. It will make snow out of ice cubes easily. Chicken salads, turlkey salads will be ready in seconds. You will need to learn when to hold down the control or when to pulse. With some experience you will get it right. You will not know what you did without it. Warning: The blades are very sharp so wash them carefully, place in drainboard and then put the container over it to dry it all. I do alot of cooking and this appliance is GREAT

• How did the color on site compare with the actual product? same color
• Please tell us about the quality of the product. excellent quality high power motor durable plastic that is dishwasher safe
• How accurate was the on site description of the product? accurate
• Would you recommend this to a friend? Yes