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Neato Robotics XV-21 Pet and Allergy Automatic Vacuum Cleaner **With Rebate**

Today: $359.99
At other retailer: $499.99 Save $140.00 (28%)
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ITEM# 14668447

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ITEM#: 14668447

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Unlike other major robotic vacuum cleaners, which randomly travel around a room, the Neato robotic vacuum scans rooms in a full 360-degree circle with the help of a laser range finder, and then it vacuums in straight lines until the area is clean. The Neato uses an algorithm which allows it to map each room being vacuumed while it is efficiently completing its vacuuming task. All Neato robotic Vacuums are able to locate its charging base and charge itself if the battery is running low. If the robot is used to vacuum a very large area which cannot be covered in one battery charge, the robot is able to re-charge itself, and then resume cleaning in the exact spot where it left off the previous session. The Neato also has sensors which prevent it from falling down stairs.

  • Material: Plastic, electronic components
  • Dimensions: 13 inches x 12.5 inches x 4 inches
  • Weight: 13 pounds
  • Includes: Neato XV-21 Pet and allergy automatic vacuum, charging base, boundary marker
  • Features: Powerful cleaning system specially designed for pet owners and allergy sufferers
  • Scuff-free navigation
  • Self-docking to re-power
  • Power/batteries: Self-docking rechargeable
  • High performance vacuum removes all kinds of dirt and cleans all floors: carpets, rugs, hardwood, laminates, tile, and stone
  • Schedule automatic cleanings while you're away via simple user interface
  • Automatically returns to charging base when vacuuming is concluded
  • Cord reach: Cordless


Type Bagless Cordless Portable Robotic
Lifestyle For Allergy Sufferers For Pet Owners
Assembly Assembled
Color Blue Off-White
Dimensions See description
Warranty 1 year Limited Manufacturer
Model Number XV-21

Customer Reviews

5 Stars
4 Stars
3 Stars
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1 Stars
  • Does not last long

    It was great for about 3 months then the sensor stopped working and it would only work with books piled on top of it.

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  • Disappointing Neato, wasted money

    This product is not worth taking much time to write about. I paid nearly $$$ for it. I carefully researched to find the one automatic vacuum cleaner that was actually a vacuum at the time. One competitor was just an automated whisk broom type of system, and the other brand used the equivalent of a replaceable pad to pick up and hold dirt. I figured the vacuum should do the job of picking up pet hairs better. It worked for maybe 15 runs and did a fair job of picking up loose dirt in my ceramic tiled kitchen, which is large. But then, it would no longer run. Kept saying it needed to return to the charging station, where it sits today, idle, about three years later. Internet searching yielded the information that my model of this product is belt based, not gear driven. There is a part that others have had replaced under warranty by Neato, and that makes the product run for a few more times, then it fails again. All along, you are likely to void the warranty if you fiddle with the item in the wrong manner, but the replacement part involves a rather intricate procedure, so you have no choice but to fiddle with it. A great disappointment to me, and a total waste of $$$ that I could use otherwise.

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  • Excellent Robotic Maid

    We have a dog that sheds. We run this thing every night on the first floor of our house. It's amazing what it picks up each night! And it goes under furniture which is awesome. Couches, tables (gotta move the chairs though) and Beds no longer have to be moved! I highly recommend this to anyone.

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  • Works as well or better than expected

    Keeps my hardwoods in good shape cleaning up after two large cats

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  • Much better that the *******

    I bought this along with a new ****** *** on the same day. The****** is totally blind, moves too fast and literally crashes into my furniture. It does the same area over and over and misses the rest. The Neato Robotics moves a little slower, has gps guidance so it isn't blind and cleans every inch of every room you leave open for it without hitting anything. It does a super job and will go back to it's charger on its own if it needs more power before the job is done. When it is finished, it also returns home to be recharged for the next time. Needless to say the ****** just dies anywhere and you have to find it and carry it home. Soooo..... I just sent for a return label for the ******and am going to order a second Neato Robotics unit. I highly recommend it and for much less money too!

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  • Vacuum works.

    The Vacuum appears to clean, but gets disoriented very easily. It cannot find its docking station readily. More often than not I have to take it to get charged. Construction seems to be sound, but intelligence is lacking.

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  • Great product, lasts almost 2 years.

    I love my vacuum: it cleans the floors more regularly than I would on my own (though it leaves a little dust by the walls, which is easily fixed - though one of their more expensive models has a side brush for this), and its cute (when you bump it from its charger, it waddles back and forth toward it). After it has run, my hardwood floor looks noticeably shiny (not from polishing, just from picking up a half-week of dust and dirt). The vacuum does take some wear and tear after 2 years, and is slowly having more difficulty finding its charger port (solution: run it more often). It got something in one of its wheels and asurion took care of it quickly (they have a fast return). My only real issue with the product is that the battery connection has become loose. If I pick it up and move it for a "house cleaning" of a different room, then it might just run for a minute and then think it needs charge. If it was a battery issue, then a mere **** would fix it. But sitting at the charger for a minute makes it realize it still has a full charge and it starts running again (in "house clean" mode); hence a loose connection. Asurion failed to fix it with the wheel, and I've now been waiting 2 weeks for my second UPS shipping label while playing phone tag with the technician who looked at it last time (I've been accidentally hung up on during a 5 minute hold, without a call back; I've left a message explaining the issue without a call back, etc). Asking me to call back once is fine, but 2 weeks...? It feels like Asurion is stalling until after my 2 year protection plan is expired, or that they have some sort of "1 repair per customer" policy. In summary, I recommend the product but not the protection plan. If you can find a good protection plan elsewhere, then it would go nicely with the aging of the product.

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  • Terrible product

    Product was wonderful for the 1st 3 months. After that it quit working. It is supposed to have a 1 year warranty, but I haven't had much luck with product support. After emailing a couple of times, they finally sent me a replacement part, which didn't make it work. Our emails went on for several months and I finally told them I wanted a working unit or my money back. They will not give me my money back, and if I want a refurbished unit, I have to pay the cost to send the product back. I don't think they would have offered a refurbished unit if I wouldn't have insisted. So hears the bottom line, it worked for 3 months, I purchased a brand new product and I can get a refurbished product if I am willing to pay the shipping cost!!!! DON'T WASTE YOUR MONEY!!!!

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  • Neato Robotics XV-21

    I love this machine it did great the first day but then seemed to get confused so I had to downlead the software update from the website and that seemed to take care of the navigation problems and it was able to find it's way back to the home base. My house floors look cleaner.

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  • Neato Robotics XV-21

    Love this vacuum cleaner. I let it run during the day while I am busy working. It keeps the main areas dust free - I am happy with this purchase!

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Questions & Answers

Get your product questions answered right here.
  • Does it pick up tracking from the cat's litter box?

    • Hello Lisa H, this removes all kinds of dirt and debris. Thanks for shopping with us!

  • Why did you choose this product?

    • I have owned a Neato for about 4 yrs now, and it is a WONDERFUL vacuum, but it has done it's job and is tired.... Time for a new one, wouldn't try anything different because I have been sooo satisfied with my current one!

    • it wasn't $500 and the Neato mapping system looks better than the roomba random system.

    • To help alleviate pet hair and dust from my home on a more regular basis.

    • I search and discovered that it is #1 product on a market.

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  • can u bid lower price? $ 150.00 get today

    • Hello Junebug#1, I hope your day is going well. Thank you for the bid, but the price is the going rate at this time. Thank you for shopping with us.

  • what about corners in a room

    • Hello teachlosan, this vacuum cleaner is designed to work in corners of a room. Thank you for shopping with us! A.C.

  • How is it emptied?

    • Thank you for your inquiry regarding emptying the Neato Robotics Vacuum Cleaner. You would remove the dust bin from the top. I have included a link that explains it a lot better than I could. I hope this answer helps you.

  • Is this a re-furbished iem


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Standard Return Policy:

Items must be returned in new or unused condition and contain all original materials included with the shipment. More Details

FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.

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** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.

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