First, thank you to Overstock for the no-hassle return of this item. I exchanged this fountain once then decided to return it altogether. Overstock customer service was very helpful.Problems with this fountain include: two parts are not level and the fountain splashes onto the floor regardless of pump speed or other adjustments.Additional issues: no manufacturer information (no name, website, phone or anything) provided, the installation sheet (no user manual) was very unclear, pump/light cannot be turned on/off without unplugging and pump was a bit loud.