I was very pleased with the product, I did have major problem with the delivery. I requested for white gloves service, which is bringing the product in un pack and assemble , instead the movers brought the product up and left. After some phone calls, and understanding that there was a mistake, I was told that my choices are to refuse the shipment. (Which is already in my house and the guys left) or give up the service and the refund. Just after I was talking to a supervisor, I managed to get a partial service the next day , the came back and took the product out of the boxes and took them away, no assembly . I think who ever is in charge should educate their employees how to handle issues like that, i had to bring someone else to assemble the bed
I love this bed! It is a platform bed, and I did not use any box spring set under the mattress. The back support is excellent! The sleek look is beautiful. The white pleather covering did receive a couple of slits while assembling it, but they are in unviewable areas. The nightstands have one drawer each that look as if they are two. But, the one drawer is sufficiently sized to hold what I need in them. I am extremely satisfied...happy...with this bed ensemble !
- How did the color on site compare with the actual product? Accurate
- Please tell us about the quality of the product. Very, very good
- How accurate was the on site description of the product? Accurate
The bed is good. Looks nice, strong, stable, steady. The night stand only has one drawer, but looks like two from the picture.
- How did the color on site compare with the actual product? Good.
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? Good.
We love this bed! It is different from anything else out there, and we were looking for something unique (not just another ordinary wood-frame bed). And, the quality is exceptional. It was delivered in separate boxes, but was easy to assemble and is very sturdy (we have low-profile boxsprings with the king bed, which makes it the perfect height and probably makes it even more sturdy). We were concerned about buying this leather item unseen, but are very happy with the look and the feel of the leather. It is so comfortable, with the headboard pillows providing added comfort when sitting up watching TV or working on the laptop. The bedstands come fully-assembled, and are the perfect height for the bed.
- How did the color on site compare with the actual product? very accurate
- Please tell us about the quality of the product. superior
- How accurate was the on site description of the product? spot-on