in addition to above, the directions were poorly written. I have put together many pieces of inexpensive furniture before, and I'm quite handy so I was able to fix the problems, but at this price I shouldn't have to. I will never buy this tope of product through your site again.
- How did the color on site compare with the actual product? fine
- Please tell us about the quality of the product. poor, parts did not line up well; one piece was missing 7 holes and affliated locking assembly; drawer slide arrived broken
- How accurate was the on site description of the product? accurate
When assembling, buyer needs to know that the cam holes in 2 places on both pedestals (left & right) do not align and must be drilled out to make the pieces fit. Files will not go across but sideways in the drawer. Keyboard tray is not wide enough to hold mouse and keyboard so you have to decide where you will position each. This was a biggee for me and had I paid attention to the size of the keyboard drawer, I may not have chosen this desk. But that was my mistake. Given the width of the desk which is the only size my room would accommodate, I should have figured it out and didn't. Product was damaged by UPS but Customer Service was OUTSTANDING and had a new one shipped out the same day. The instructions were missing from the box but we called the manufacturer and they sent a pdf file within minutes so we could proceed with assembly. The smell of the paint is overpowering especially in a small room, but I left the drawers open everynight and after about 2 weeks, it is beginning to dissipate. Overall I was pleased with the product and outstanding customer service. I am happy with my purchase.
This was the perfect size and color for what I wanted. It was a bit difficult to put together and get the drawers aligned, but is fine now. I changed the drawer pulls to match the ones I have on my office built-ins and it helps add richness.
- How did the color on site compare with the actual product? Perfect
- Please tell us about the quality of the product. Quality was off in a couple of spots, but all in all, nice little desk
- How accurate was the on site description of the product? Right on
Had a lot of trouble putting this together. Some of the pre-drilled holes didn't line up. Weren't even close. The drawers don't sit properly and catch on the top of the desk.
- How did the color on site compare with the actual product? White is white.
This desk comes with very confusing directions. Must read very carefully and look at the pictures to understand how to build it. And the holes that were provided to put the drawers together were very very tiny, so we had to use a drill in order to make the holes bigger. Basically, they were marked but not drilled at all, so make sure you have a drill if you want to put this item together. A couple of the pieces were also a little damaged. You can put it together eventually, but it is a bit frustrating. It looks really pretty though once you do get done putting it all together. But for the money you spend and the amount of work you have to do, I would try to find something else and consider this desk as a last resort.
I saw the reviews on this desk mentioning that some of the holes didn't line up so I contacted overstock customer service about it. They said it had only happened to a few customers quite a while back and all issues had been fixed. That was incorrect and dismays me in using overstock going forward. The desk itself looks very good when put together, but it took quite a bit of time. The directions were off in some places and very hard to read. The worst part, there were no predrilled holes for the drawers, only indentations of where you should supposedly put the screws through. First off, trying to screw those in with just a screw driver would have taken forever, you need a drill. Secondly, the indentations weren't even the right places. I put one drawer together and it was crooked. Another one I put wouldn't even close because the lip would hit the top of the desk. I had to take them back apart, measure them properly, and drill new holes for it to work. This isn't what you would expect when you pay this much for a desk. Even after that the drawers are not completely smooth in operation. The worst one is the keyboard drawer, which there isn't even much you can do to fix it if you are handy due to the positioning of the parts around it. It gets very tight. We went with this desk due to it's look matching the rest of our furniture, but if you can find an alternative, I'd recommend you do so.
We chose to disregard the negative reviews as we've done With purchases in the past. However, we wish we would've listened to these. The holes did not line up, wood was cracked...we ordered replacements and overstock did not follow through with their 24-48 hour promise of getting back in contact with us. Eventually, I gave up waiting and called back. We got our replacements that also did not line up. We called for a return and once again they have not followed up with their 24-48 hour follow up call. We are still awaiting a box to ship it all back in. Meaning, our refund is also held up. We spent over $400 on this product a month ago and have nothing to show for. And, we can't go get something else because the money is tied up. Extremely disappointed in overstock and this desk!
As other reviewers had mentioned this desk is terrible to put together. My husband somehow did it because he is handy but honestly things aren't aligned as they probably should be due to the poor construction. He sort of made it work but we aren't really that thrilled with the desk. It is okay but not fanastic at all. I would have like to spend some extra money for a higher quality piece of furniture but my husband wanted to save money so we went with this. I think my husband regretted this decision after having to assemble the desk. But, that is behind us now. The desk is Fair not Good, or Great, or Excellent.
This desk has an odor that permeates the entire house. Also, the finish is incredibly poor and anything that touches it ruins it. Instructions are "do not write on the surface"; it's a DESK! - how does that work? Also, assembly was extremely difficult. would not recommend this item at all.
This desk is gorgeous... once it is put together, but it is definitely a chore making that happen. Took 3 or 4 hours and the directions are a diagram, not step-by-step, so there were a couple of times when I had to take something apart and put it back together differently. However, like labor, once it's over you're just happy about the new desk and not thinking about what a pain it was to bring it into the world!
This desk is very pretty. However, I have had nothing but problems. Hardware (like screws) randomly fall off and the bottom drawer has not worked for me ever. I can barely open it. There is something wrong with the metal hinge thing mechanism. Now it just started dropping these teeny tiny metal balls. I basically don't go in the bottom big drawer. there are only three other small drawers so it is an inconvenience.