We bought three of these chairs for our kitchen because they are beautiful, they swivel, and they are at a good price point. I put two of them together, and was pleased at how easy it was to do... a one man job with easy instructions! On the third, I noticed a few minor scratches on two of the legs and another part. After discussing it with my family, I called customer service to see if we could get the parts replaced.
The woman I spoke with was wonderful! Understanding,. thoughtful and caring, she took my information, and let me know someone would get back to me about replacement parts.
After a day I received an email full of apologies about how long it was taking, but stating that we would be getting a whole new chair! Wow! Didn't even have to pack and return the other one! I could keep that for parts or whatever!
Very kind, personal interactions with Overstock. Will definitely shop here again!
Ohl, and about the chairs... I would have given an "excellent" for the quality, but the seat cushion is a little hard. Needs to be broken in I guess! Otherwise, they are super!
The chairs work great in the place I ordered them for, the extra height bar in kitchen. Easy for my invalid husband to sit in and then rotate to under the counter. Were not that hard to assemble, though I needed help or at least more hands to help.
I purchased 2 stools. I put one together no problem, took me less than an hour and it is beautiful. I attempted the second stool and the screws would not fit in the holes. I called customer service and they will be shipping me a new stool immediately. Thanky-you o.com, I will always buy from you.
Couldn't believe the price on these stools. I have been looking for stools for my kitchen island, but most quality stools are ridiculously expensive. These are great quality for the price. Super easy to put together and solid. Love them.
How did the color on site compare with the actual product? very well
Please tell us about the quality of the product. very good quality
How accurate was the on site description of the product? very accurate
I have to say, I was pleasantly surprised but how well the quality of this stool was. I ordered one, prior to purchasing the full eight. I went stool shopping and found one, similiar in looks, but twice the price, so I decided to try one out first. It was fairly easy to put together. The first one took about 45 minutes, but after getting through the first one, the remaining seven took about fifteen minutes each. The stools look great and are pretty sturdy. The only complaint, and its not really a complaint, that compared to the $*** stool, the cushion was much harder. But at half the price, I can live with that. All and all, great purchase for the money.
How did the color on site compare with the actual product? Color was good
Please tell us about the quality of the product. Quality Was Very good
How accurate was the on site description of the product? Very Good
Hello goofyten, The Napier Swivel Counter Stool has a shipping weight of approx 28 pounds. Please feel free to contact us again with any further questions. Thank you for shopping with us!overstockcustomercare1 on Nov 30, 2013
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