I purchased 2 of these nightstands after searching high and low for something made of WOOD, (not partical board) that wouldn't break the bank. They are large, heavy, quality wood stands. The color is accurately described. The only complaint is that the drawer on one of them was not put together properly and there is no way to take it out..my husband has 'fixed' it, but, we're not sure why this would have passed inspection by the manufacturer..these are made in Vietnam..would have preferred to purchase something made in the USA. Overall happy with the purchase.
How did the color on site compare with the actual product? accurately described
Please tell us about the quality of the product. decent quality
How accurate was the on site description of the product? accurately described
I have never ordered furniture online, unseen before but I was very impressed with the quality, color and design. I have been driving around looking at furniture stores but could not find exactly what I wanted. These night stands are slightly taller and that is a plus. I like the one drawer and openness of the bottom compartment as I have several books and magazines I keep there. I was also very impressed with the shipping and delivery of the product. It came un-damaged and in a timely manner. I will definitely order furniture again from Overstock.com.
How did the color on site compare with the actual product? it was just as I wanted, slightly off white
Please tell us about the quality of the product. Great, very impressed with the door latches and smooth operation of the drawer.
How accurate was the on site description of the product? Right on1
The nightstand was damaged when I received it even though it appeared to be packaged well. I called customer service and the rep asked that I repackage the item and take it to the UPS store. I told the rep that the item is fully assembled and quite heavy. Plus, I didn't have a box large enough to fit a nightstand - the original box was not useable. He then offered to ship another nightstand at no charge and to file a damaged-in-transit claim with UPS. I received another nightstand, but didn't open it right away because we were in the midst of a move. I finally opened the box a few weeks ago and found the drawer in pieces and the top side deeply scratched. What are the chances of getting two damaged nightstands? Don't think I will be ordering furniture from Overstock again even though I have my eye on a few of things. It's too much trouble to return large items. UPS never came to investigate the claim.
How did the color on site compare with the actual product? Matched
Please tell us about the quality of the product. Good
How accurate was the on site description of the product? Very
the small tacks /staples almost missed the wood in the back of the drawer. the heavy hardware box was put in the thin drawer. the right rear of the drawer is separated/broken apart and the drawer does not come all the way out. we are going to try to fix it because i dont want the hassle of returning it, although we might have to return it.
How did the color on site compare with the actual product? good
Please tell us about the quality of the product. poor
The nightstands arrived within 2 days! Unfortunately, the drawer in one was broken beyond repair and the bolts for the feet were missing. I called customer service. They kept me posted as to what to expect and notified me in three days when a new drawer was shipped. There are some other issues such as the corner on one is not mitered properly and the drawer is slightly crooked. But I guess you get what you pay for. They are good for the price. Also the color is whiter than I expected.
This product was even better than we expected, the quality is great, it was packaged to travel to the moon and back! One of the unit has 3 little black spots bleeding through the paint in one corner (possibly small nail heads) but we did not want to return it so we will see what we can do to fix, in spite of that I still rated excellent because of the quality of the unit.
THE DRAWER IS NOT OPERATEING CORRECTLY. HOW DO I REMOVE IT? I CAN'T GET IT OUT.ziggy2431 on Dec 17, 2013Please enter a valid question.Answer This Question
We apologize for the delay in answering your question. We can see that you are already being helped by customer service and hope everything works out for the best. Please feel free to contact us in the future if you will need to and we will do everything we can to answer your query as soon as possible. Thank you for shopping with us.overstockcustomercare1 on Dec 18, 2013
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