first one received didn't work. Both the company and Ostock customer service were out standing resolving the problem. My previous oven had dials where you set temp and time then put handle down to start cycle, this one it comes on while you're setting time and temp. the two fans are great for defrosting but don't allow you to broil cheese toast ( the cheese goes flying off). The bowl is taperd and limits setting in a pie tin. The pan with holes in it wasn't in the second box. I'm looking forward to using this unit its something we use almost every day. Being used to my old machine it will just take a little time to learn this machine
I came very close to sending this item back. When I unpacked it, I was asounded to see the controls were in cyrillic script, which I don't read. However, I like the glass counter top convection oven as it is the easiest to clean, and since I have had this style before, I decided I could figure it out. You can't set a precise cooking time, even though it is digital, the time increases/decreases in increments of 9 minutes.
I wouldn't recommend this for anyone who has not used this type before, but it does cook nicely, and is great for small families.
How did the color on site compare with the actual product? good
Please tell us about the quality of the product. Seems OK
How accurate was the on site description of the product? Not perfect
Very dissapointed with product. It has Chineese writing all over package as well as English. The instructions did not include much, as to how to prepare foods and cooking times. The oven does not heat up at all. I don't know it its the product or just defective. Decided to just return it and get one made in America. I purchased this as a Christmas gift for my mother, she was so excitied to use it then it don't work. Nothing worse that giving a gift that does not work.
How did the color on site compare with the actual product? product looks good but didn't work
Please tell us about the quality of the product. the product did not heat up
I bought this to replace a NuWave oven that i had for about a year and half. I wanted to replace the Nu Wave because i was having to replace the plastic dome about every 6 months and they only sell refurbished replacement parts. I was a bit skeptical because i loved the way the nuwave cooked, but after i received this i have used it and I would say that it cooks just as good and after you get used to the controls and setting it is very easy to use and the cleanup is a breeze.
My parents have been using hot air ovens for years and I think I had one about 10yrs ago while in the military barracks (great for dorm room living)., so I'm no stranger to these things, but they've usually had the "clam shell" type so I was a lil skeptical while purchasing.
Apart from getting used to placing the food all the way down in the bottom of the bowl, control usage and cleaning (I've had it about 3wks, but use it daily), it's great so far. I don't give anything 5 starts unless I have to do nothing and they accidentally send me an extra one...lol....but it's a solid 4.
I should save some cheese on my gas bill too so I'm looking forward to that in a few cycles.
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