Fireplace was packaged adequately, nothing broken or scratched. Came in 2 boxes, 1 contained the fireplace frame, the other the fire box. Easy to put together - I did it myself in about 2 hours, no parts missing. Be organized, sort everything while unpacking & just follow directions, don't hurry, take your time and do it right! I always wanted a fireplace in the living room & this is just perfect. It heats the room quickly - even with 10 foot ceilings! Added bonus is the thermostat and timer feature. Looks awesome with the lights down low & just the glow of the fireplace. Of course there is a soft blowing noise when the heat is on but it is not disturbing & should be expected - after all - it's an electric fireplace! Visitors have commented on how real it looks and how it brought an elegance and coziness to the room. We are already enjoying it and will love it even more through the cold winter to come!
Overstock made good on the broken piece without any argument. They were very curtious and fast. We discovered the remote doesn't work but I've not reported back to them. I plan to do so and don't expect any complications as their Customer Service department is most helpful. Overstock remains one of my favorite sites to order from!
- How did the color on site compare with the actual product? perfect
- Please tell us about the quality of the product. Once piece was busted and the remote doesn't work
- How accurate was the on site description of the product? right on!
We are very pleased with our new electric fireplace. We had a little difficulty putting it together since some of the pieces did not appear to be numbered correctly and, after a quick re-do, we had it buildt and working in about 30 mins. Looks very good and throws off nice heat - not sure if it's enough to warm a large room but we haven't left it on long enough to try. Recommend using self-stick felt pads on the bottom if placing on a hard wood floor.
- How did the color on site compare with the actual product? Very good
- Please tell us about the quality of the product. Very Good
- How accurate was the on site description of the product? Very Good
I would recommend this product. It looks like the picture and is everything they say it is. If you can't afford to put in a real fire place, this is a nice replacement.
- How did the color on site compare with the actual product? looked exactly like pictgure
- Please tell us about the quality of the product. very nice
- How accurate was the on site description of the product? very accurate