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Arrived quickly and in good condition. Tedious to put together but not too hard. This fireplace exceeded our expectations and we feel we got a very good product for the price. We love the elegant look of the details in the tile and ornate wood. The size is perfect - we have it in a big vaulted celing living room and it does not look too small. Flames look good and as described - there is a remote which controls the fireplace and allows you to adjust the settings of the flames, log brightness and heater to be on or off if you prefer no heat - nice! I am very happy with this purchase and Overstock.Com in general - I've purchased a few things from them recently and always had great customer service!
My wife and I choose and ordered this fireplace on a Saturday and it was delivered by Thursday. As the other reviewer stated it would be better to have help with assembly but I also managed by myself. We could not be more pleased with our purchase. Everything came in complete working order without any damage, it looks exactly like we expected. We are now enjoying its beauty and warmth and hoping for a few more cold nights to snuggle up in front of it.
I received & assembled my fireplace just a few days ago. It's a good idea to have extra help in assembling this piece, but I managed by myself. This is a beautiful, rich, elegant piece of furniture. The fire unit has a seemingly real effect & the heater works great! It brings a beautiful glow into my living room & created the coziness I was looking for. I am totally happy with this purchase.
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Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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