I looked around for a counter height table to fit in our eat in kitchen until I found this. A great looking island, which gives me added counter space and storage too. Would love to have this made out of real wood instead of particle board, but I can live with it at this price. It doesn't look cheap. The top is made of distressed wood and granite, which is the important part. I have a small area to touch up with black paint, but it is hardly noticeable. My husband and I had this assembled easily within 2 hrs. Instructions are easy to follow, but you'll need a hand putting the top on because of the weight. Everything arrived without any damage. My husband is used to delivering heavy boxes for DHL, so it wasn't a big deal for him to bring it into the house the rest of the way.
We are hoping that it will look good once it is all assembled and put together ... if we ever get the missings parts to assemble it ... We receiced our kitchen island in 3 big boxes 5 days after we ordered it which was good. When we began to assemble the island we could not finish because they sent us 2 identical panels for the ends and they have to be different . There is a panel ''C '' and a panel ''B'' and we got 2 panels ''C ''. The front part of one drawer was damaged. So we called Overstock and asked them to please send us a ''B'' panel and a replacement front part of one drawer. They said they would do it ... But now it as been 10 days and we still have not received anything from Overstock and that is after 5 phone calls made to them. Now the kitchen island is laying in pieces half assemble in our kitchen ... after all that time and we still do not know when we will be receiving the missing parts ... We are very disapointed with the service at Overstock and do not think we will order anything from them again. We surely would not recommend Overstock to our friends. They are always very polite when we call them and they always appologise but that does not resolve our problem ...
This island looks absolutely stunning but was virtually impossible to assemble". We started over THREE times and in the end, sent it back. The back panels are made of some sort of 3/8" substance. Poor engineering, poor grade materials, impossible to get the ca locks seated properly. Not worth it.
This item came in 3 boxes because we had to put it together. Of which, I was not expecting to put an item of this $$$ together...maybe the granite top on to the completed base cabinet but... There was one broken drawer piece and when reported, the piece was shipped to us w/i a few days. Service dept. was wonderful and followed up everyday. This Monarch Island looks great in our kitchen and we have since received many, many compliments on it. It has a sophisticated style that we love. I love the lift up top for additional serving or eating space for two. The frame around the doors and drawers is a bit flimsy and we feel should be braced for strength as it has moving mechanisms and will wear out quickly from constant use to the point of breaking.
We are very pleased with our island bar. We had a problem at first due to the granite top being cracked but the top was replaced and the people at Overstock were very helpful and made sure the problem was resolved and kept us informed so we knew what steps were being taken to make sure we were satisfied in the end. We're very happy with the island bar and the service!!!
Overall it looks very nice when out together. I had to purchase some new hardware in assembly because what they gave was so cheaply made that it stripped out and would not hold the unit together. But once I did that assembly was a breeze. The only other complaint is I don't believe the granite is sealed properly because it has already left water stains on it. And this came from one glass sitting in it for a little over an hour. It is s beautiful piece at s good price, just be aware that you get what you pay for.
I was shopping for the perfect island for my kitchen. This was it, this island the design is perfect with the granite top and the drop down piece. Information for customers: it's delivers in three separate boxes, two of the boxes are over 100 pounds. The granite counter and the cabinet, because of the weight things do happen during the shipping and handling. The counter top edges were damage due to falling. Overstock customer service was wonderful. They immediately shipped out a replacement and told me to take out what was need to assemble the island, than call for a return to be issue. Assembling is a two person job, but the end result is a beauty. The black granite smudges a bit, with finger prints or liquid, but nothing that can't be wipe off. Over all it's a beautiful addition to my kitchen.
I was disappointed that I had to put it together considering what I paid for it. Also the corners on the top was delivered damaged and am still trying to get a new top delivered.for over 2 weeks. Still waiting for them to decide after sending pictures of the box and top
This is a beautiful island; heavy and solid wood. My only two issues are the drawers seem a little flimsy and, most importantly, the granite has "smudges" on it. I would have returned the top for a new one, but I ordered during the holiday season, in the middle of moving and had out of town guests. I didn't meet the timeline for requesting a replacement top. I'll probably have a new one made locally or have the granite re-polished.That said, I'm very happy with this island and would purchase again.
While this island is beautiful when assembled, the assembly was challenging due to holes not lining up, cam locks wouldn't stay locked and the doors and drawers did not fit the openings correctly requiring shims. I will say that customer service was very prompt in sending a replacement drawer side and a stain marker. Like I said, it's a very pretty piece of furniture and we've received many compliments, but I question the sturdiness of the doors/drawers and am very careful when using them. If I had it to do over again I would purchase an island elsewhere.
The assembly instructions were so-so: I don't agree with how they told you to put it together. The first few steps were very difficult because the pieces weren't stable and they kept falling. Also, the cam lock screws didn't always line up with the cam locks, so I had to monkey around with the depth of the screw to make sure they fit. However, after getting the thing assembled, I have to say it is gorgeous! Now I hope it will stay up!
I love this island, even tho part of instructions were missing and screw holes didn't line up, we prevailed and finished it anyway!! It's beautiful in my new kitchen and we're enjoying it! My husband especially enjoys eating breakfast there in the mornings! We'll worth the price.
I received the product with several parts damaged or made incorrectly. For example, holes that were drilled in the wrong place and cracked parts. I sent for and received replacement parts that were no better. Instead of just getting the replacement parts I received three very big and heavy boxes I had to deal with and return. The finish was also chipped of both the original and replacement parts To make the product finally work I had to make modifications to the product. After many hours and frustration I finally have a nice looking kitchen island but would never purchase this type of product again.
This product has great design and fair in quality of materials. The product came with the granite broken but Customer service made it hassle free to replace the broken part. My husband just repaired the other broken part. Overall good.
- How did the color on site compare with the actual product? Good
- Please tell us about the quality of the product. Good but pieces broken
- How accurate was the on site description of the product? Very Accurate
They only delivered the top at first, when I called to complain, it was found out that there was a mix up at the warehouse and only one of the 3 boxes got shipped. They were very prompt at correcting this, I received the remaining 2 boxes in less than 2 business days. The Monarch Island is a beautiful piece of furniture but the color of the stained oak top was not what appeared in the picture, although it still went nice with my kitchen. The granite/oak top came damaged, overstock customer service was very helpful with finding resolution to this. All in all, I think that overstock is a good company their customer service representatives (Pablo) are great at resolving issues and I would order from them again.
- How did the color on site compare with the actual product? The countertop was not the stain color advertised
- Please tell us about the quality of the product. Damaged
- How accurate was the on site description of the product? Good
with granit top comes in three heavy boxes,takes two people to assemble.cabinet base 20 inches wide ,used one side with doors for slide out garbage can .most are 22 inches and will not fit cabinet.found one smaller one to fit.the boxes packed well ,no damage to top or cabinet,satin black finish to cabinet with no imperfections.island assembled with no damaged or missing parts.I would recomend to friend.
- How did the color on site compare with the actual product? it is a darker oak then showed
- Please tell us about the quality of the product. solid wood construction
- How accurate was the on site description of the product? photo showed island only,writen discription stated two bar stools included.arrived island only.