Modern Ville Stainless Steel Island Range Hood

This is one of the cheaper island range hoods available; however, at over $500, I expected better quality. We have been using this for about a month now and, were it not for Overstock's terrible return policy for oversized items, we would have returned it before installing it because it did not match the product description and other quality issues that were evident as soon as we unpacked it. As a note: we received the item very quickly after it shipped. The oversized delivery policy says the carrier is supposed to call to schedule a drop off. The carrier did not do so, only calling when they were on their way. It was purely luck that my husband and I happened to be home when they called. As far as the product itself, the description on the website was incomplete. I looked for a very long time for a range hood that did not incorporate glass into the design. The product description on this one says "Stainless Steel" (other ones do say "Stainless Steel and Glass") but when we unpacked it we saw that there is a huge top panel made entirely of glass and that glass is, in fact, a big part of the design. That was not clear from either the pictures or the description, and though Overstock representatives acknowledged this, they still would not make it easy for me to return the product to exchange it for something else. The buttons on the hood are really dinky. They don't seem to fit their holes very well and sit cockeyed. We noticed this right away. Other than this, the hood looks nice enough. I just wish it worked a little better because I cook a lot and needed something a bit more heavy duty than this. Another quality issue is that one of the lights on the hood went out after just two weeks. As another commenter has posted, it is not at all clear how you can replace the light. Regardless, I don't understand why a light goes out within two weeks of installation. An Overstock representative has submitted a request for a replacement light and instructions, as the manual doesn't cover them, and I should hear back in the next few days. Functionally, this hood doesn't have a whole lot of suction. We tested it by putting incense (so we could watch the smoke) at various points on our stove where the burners are. Quite a bit of the smoke escaped. It helps the overall atmosphere in our house to have it, but I do think other ones probably perform better. The noise level seems reasonable. I do like that it has a filter that you can remove and put in the dishwasher. This is recommended every 30 days.

• How did the color on site compare with the actual product? Close
• Please tell us about the quality of the product. Not as well-constructed as I was expecting.
• How accurate was the on site description of the product? The description was not accurate.

Builder installed this hood in my new home in October of 2010. They did not keep the instructions. Unit worked fine until April of this year, when one of the bulbs went out. Another bulb went out approx. 2 weeks later. We had absolutely no idea on how to change the bulbs as we didn't have the instructions and we didn't want to damage anything as it is very hard to figure out exactly how to change them (there is a little compact housing unit, with a halogen bulb inside that). I emailed the company asking for instructions and never received a response. I then called and spoke to Ellen and she told me that it has a 1-year warranty but that they have replacement bulbs and she would call or email me with more info. I then told her that ours is out of the warranty and if she could just give me the information on either a) bulbs or b) buying the entire housing (if that's what I needed to do) then I would buy them, providing she give me instructions. Two emails from me and a week later, Ellen finally responds to one of my emails and says she will provide 4 housings free of charge if I will give her my shipping address. I then do so via email, and two months later I still have no written instructions and she never sent me any new housings. I called again Monday, and was told (by someone that wasn’t Ellen) that I would get a response via email or phone but have not received either. At this point all 4 lights are out. So, we figure out how to take the little light unit out and took it to a local electrical supply company. It took two of their employees plus a licensed electrician to figure out how to get into that thing, at which point we figured out that it takes a 20w halogen. So, 4 bulbs later we changed them out and they worked. For approx. 6 hours. Then, all four of them went out at one time. SO, now we will probably have to call an electrician to come fix this but at this point I’m thinking of pulling it out of our ceiling and scrapping it at the recycler. PROS Attractive, looks great – the Flotera stencil didn’t bother us that much CONS Fan doesn’t pull that great, don’t expect a lot out of that Lights IMPOSSIBLE to figure out how to change Apparently there are wiring/fuse/electrical issues, but can’t go any further on that considering I don’t want to have to fork out money for a licensed electrician to come look at it Customer Service sucks (helpful hint – post some instructions on your website!) If you want something that looks great but isn’t that functional, then this is a fair deal. I researched a lot of these before I bought this one and apparently there aren’t a lot of manufacturers producing island hoods. But, if you actually want to use it (lights and fan) then I would buy something else. We are very disappointed, as we use(d) the lights every day.