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Fantastic Customer Service
 from Phoenix, AZ,  Apr 15, 2013

I ordered two of these shelves to stand side by side on a narrow, but tall, partial wall in my living room. One of the shelves arrived with a dented base which caused the lowest shelf to bow upwards. I contacted Overstock and Merceydes helped me immediately. She secured a replacement shelf and organized the new shelf shipment. The shipping company drive was SO nice and helpful. I'm one who feels good customer service has become the exception rather than the rule, so I am thrilled to report that I love the shelves, but am even more "wowed" by Overstock's commitment to fixing any errors. I'm very pleased and would gladly order from Overstock again knowing that if something doesn't go as planned, this company will absolutely do their best to make it right. Thank you, Overstock!

  • How did the color on site compare with the actual product? Colors in person are richer and more saturated
  • Please tell us about the quality of the product. As expected
  • How accurate was the on site description of the product? Accurate
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