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Showing 1-7 of 7 reviews for this product
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Great bedroom set
 from New Orleans,  Dec 5, 2011

The product itself was excellent. There was no damage from shipping, and the delivery person was courteous and helpful. The only problem was that the assembly instructions for the bed were not packaged with the bed parts. I called Overstock and explained the situation and informed them that I would be happy to receive the instructions online - The Overstock team was very polite but really not helpful - I felt like the buck was being passed - all they seemed to know how to do was note my problem, assign a reference number and tell me someone would get back to me in 2 days. So after no response, and repeated phone calls on my part, I finally asked them to give me the number to the warehouse so I could deal with it myself. I was informed that there was no phone to the warehouse and "...someone would get back to me in a couple of days" At that point 5 days had past. Finally, perhaps to stop me from calling, I was transferred to a very helpful man at the warehouse (by phone no less!) who rectified my probelm and I received the instuctions by email the next day. While waiting a week for resolution of a problem may not seem like a long time to some, at that point I had waiting for 2 weeks for the shipment and one additional week of sleeping on a couch seemed like an eternity. Regardless, its this approach to customer care (or lack there of) that's disappointing. I have never had a problem with receiving smaller items through this company before, and I will continue to shop though Overstock - I'm just not as sure I want to purchase the bigger ticket items anymore

  • How did the color on site compare with the actual product? good
  • Please tell us about the quality of the product. good
  • How accurate was the on site description of the product? good
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Rating
Love It!
 from Newport Beach, CA,  Feb 23, 2014

This is an awesome unit. It took over a month to be delivered and one of the nightstands was very damaged, however the packaging for it wasn't, which makes me wonder if someone ignored the damage and sent it out with it intentionally. Regardless, Overstock was awesome as usual in sending out a replacement. This is our primary bed and the set fits great into our tiny condo bedroom. Highly recommend this unit.

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Rating
well made
 from Ma,  Jan 24, 2014

The fiit and finish of this set is excellent for the price. The set was easy to assemble and is also very sturdy.

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Rating
Great set, can't beat the price
 from Wisconsin,  Mar 23, 2013

Delivered to our doorstep for free in less than a week, everything was in perfect shape in the box, we got it for 20% off total during President's day sale so a sweet deal for how much you get. The drawer slide mechanism is very basic, but effective. The bed constructed pretty easily, just needed to turn a few screws and be patient. Very happy and its very solid. The chest of drawers isn't included (the description clearly mentions this) but just know that it might be tough to find a match if you were expecting the extra drawer space :~) Pull the trigger, you won't be sorry!

  • How did the color on site compare with the actual product? Very similar, nice rich dark wood tone.
  • Please tell us about the quality of the product. All solid wood, a lighter wood
  • How accurate was the on site description of the product? Description was accurate, but picture shows a chest of drawers, the description accurately says it is not included in the set.
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Rating
Very pleased
 from Costa Mesa, CA,  Nov 14, 2012

I was very pleased with both the quality of the bedroom set and the way in which it was packed. The only glitch was that a set of hardware was duplicated, with another missing. Just a few screws though that I was able to replace easily from my home supply. I was also pleased with the great customer service received from the delivery company.

  • How did the color on site compare with the actual product? Exact
  • Please tell us about the quality of the product. Very good quality for the price
  • How accurate was the on site description of the product? Very accurate
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Rating
EXCELLENT!
 from Houston, Texas,  Dec 21, 2014

Received in record time - excellent condition. Beautiful! Thanks to the Overstock Team for getting it to be for CHRISTMAS! Merry Christmas!

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Rating
cheap
 from Chicago iL,  Jan 16, 2013

Furniture has many chips in it. Nightstand when dusting little chips of finish came off. Not happy with bedroom set.

  • How did the color on site compare with the actual product? good
  • Please tell us about the quality of the product. The quality of this product is terrible. It has chipped around the bottom of the nightstands.
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Showing 1-7 of 7 reviews for this product
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