Missing and defective parts associated with the outflow hardware.
We found, after the installation could finally be completed, that we were provided a poorly welded outflow pipe which leaks and must be replaced. After 3 weeks of dealing with the situation we are pretty unhappy, but we'll need to call the company, try to get a replacement part, and go through the trouble of replacing the defective drain pipe.
A replacement that should have been a piece of cake turned out to be anything but.
There was a problem. The base of faucet is too wide for the countertop, because the backsplash curves up so consequently the base of faucet does not sit flush on the surface. I did not discover until the installer left. I guess there is nothing to do but use a whole lot of plumbers putty. I understand that it's not entirely a design flaw in the faucet but it would be nice to see a prominent warning about the large circumference base. I learned that buying supplies like this through mail does have a downside!
Unfortunately I had to return them because they did not reach through the 1-1/4" granite counter tops with undermount sinks that were attached with 1/8" plywood. I called the manufacturer to see if they had an extension, but they did not. Also it took the plumber installing to discover this so had to run out and get something that would work. The box was opened on one and I did not receive a full refund on the one faucet. Overstock deducted 20.00 for that.
I have always purchased from overstock and will continue. This was just an unfortunate situation.
I ordered two of the Metropolitan Retro style faucets for a mountain log home we are currently building. When they arrived ,my husband stated that the product was actually too nice to be used in the cabin. The faucets have yet to be installed, but the look, feel, and quality of construction is exceptional. I order frequently from Overstock and have found that their delivery time is consistently good.
My countertop is 1.5" thick. Will that cause an issue with installation?tolskeen on Dec 4, 2013Please enter a valid question.Answer This Question
Hi tolskeen, this may cause an issue. For more information about installation please see the measurement of the faucet in the link provided in the product details. Just in case here is the link. Thanks for shopping with us.
http://www.overstock.com/downloads/pdf/Metropolitan-Bath-Faucet.pdfoverstockcustomercare1 on Dec 9, 2013
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