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Missing and defective parts associated with the outflow hardware. We found, after the installation could finally be completed, that we were provided a poorly welded outflow pipe which leaks and must be replaced. After 3 weeks of dealing with the situation we are pretty unhappy, but we'll need to call the company, try to get a replacement part, and go through the trouble of replacing the defective drain pipe. A replacement that should have been a piece of cake turned out to be anything but.
There was a problem. The base of faucet is too wide for the countertop, because the backsplash curves up so consequently the base of faucet does not sit flush on the surface. I did not discover until the installer left. I guess there is nothing to do but use a whole lot of plumbers putty. I understand that it's not entirely a design flaw in the faucet but it would be nice to see a prominent warning about the large circumference base. I learned that buying supplies like this through mail does have a downside!
Unfortunately I had to return them because they did not reach through the 1-1/4" granite counter tops with undermount sinks that were attached with 1/8" plywood. I called the manufacturer to see if they had an extension, but they did not. Also it took the plumber installing to discover this so had to run out and get something that would work. The box was opened on one and I did not receive a full refund on the one faucet. Overstock deducted 20.00 for that. I have always purchased from overstock and will continue. This was just an unfortunate situation.
The faucet was well designed and well made. It looks lovely in my bathroom and it came packed like the crown jewels.
Good price and all elements needed for installation make this an excellent pick.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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