The sofa is nice, although the legs are different from the picture shown on Overstock site. Mine has round legs. Also, the cushions are sort of floating, there is a gap between the sofa and the cushions. I am hoping that after being used for a while the cushions sit properly (the gap can be seen from the front, not between the cushions). The color is the same as shown on the picture. The cushions are very firm but I like that. I have only had it for a month so cannot really rate it for quality. The major problem with this purchase was the delivery. I called Overstock and asked them if the sofa could be delivered after work hours and I was assured that there will be no problem. I was also told someone from oversized items department will contact me to answer my questions. They never did. So I called back and was assured the delivery company will work with my schedule. So I went ahead and purchased it. I was supposed to get this sofa on August 5th. I received a message from the local delivery company on August 5th telling me the sofa was in their warehouse, asking me to call them. I called and called and called for days and no one got back to me. I called Overstock and they called their main delivery company and that company called the sub-contractor and I was assured I will receive a call from the local delivering company. I never received the call. I call Overstock again. They called the delivery company who called the sub- contractor so finally I was able to talk to the company that had my sofa. I was pretty upset with them so I asked them why they havent returned my calls. He responded arrogantly we can get busy at times. Then he said they absolutely cannot, even for extra money deliver the sofa after hours. I ended up missing half day of work to receive the sofa. I wanted to return it but they would have charged me $*** for the return. Overstock needs to IMPROVE their DELIVER services as well as CUSTOMER service. The customer service representatives shouldnt promise customers they can delivery at any time. Dont be dishonest to make a sale.
Great looking couch and very comfortable. A few caveats, the pillows are NOT fully covered in linen, so they cannot be flipped in the event of a spill or uneven wear. Also the pillows on the back are very soft and after three weeks of use have no resemblance to their original square shape. They now look like giant footballs. Another concern, some of the nail heads are already loose. All in all, a nice looking couch that may not be up to the challenge of a family.
First let me say, this Sofa was exactly what I was looking for. Loved color, loose pillows, nailhead trim (my favorite), length, height. Problem - it was lop-sided. It had a fifth "leg" support in the middle and with it on it raised the other four legs of the Sofa, hence the "rocking" motion. When we took off the center leg the middle sagged. I wanted an exchange but it was out of stock. So, congratulation to those of you who got a working Sofa. I really wanted it.
- How did the color on site compare with the actual product? Perfect
- Please tell us about the quality of the product. poor
- How accurate was the on site description of the product? perfect
Looks just like the photo! Sofa is of sturdy construction. I could see the care that was taken when it was made. The cushions are firm but to me I feel like it is because it is a quality piece that will stand up to lots of sitting and lounging. I love the nail head trim! Overall I would say it is both stylish and functional.