I have made two separate purchases for a total of 8.0 purchased . The first shipment of poles arrived with the top of the box open and a pole missing . Called customer service and they sent a replacement immediately . When the replacement pole arrived the box looked like it had been chewed by a pit bull and there was a chunk missing from the pole . I called customer service and they apologized and sent another replacement which arrived ok . I then bought four more torches and they arrived ok . After installing the torches around my deck I realized there were no chains to connect the snuffer to the eye hook on the pole . There is a photo showing a chain online . I called customer service . They said they would enquire and get back to me . I received an email saying that the chains were not included in he purchase for the Maui Lite tiki torches . I asked if I was supposed to carry the snuffers in my pocket?? When I pointed out to them that the photo clearly showed the chains . They are now trying to locate chains to send me so this situation is unresolved . They have been very cooperative and have provided me with a years subscription to o rewards and gave me a $50.00 credit to use on a future purchase for my inconvenience . Overall I like the product but the inconvenience has bee a nuisance .