I love my electric fireplace and it is really cool. I had a hard time finding the master switch and it wouldn't turn on. When I called overstock they offered to send a new one right away. They were so nice and gave speedy service. I then realized where the switch was and it worked great. Meanwhile they were sending a new one. I loved the first one so well. I bought the second one for our cabin. Great deal and Great service. I like the log look and flames are so real looking. Good ambiance in the living room.