Awesome experience. It was our first Overstock.com purchase and I was initially concerned about:
- purchasing sight-unseen (the futon came flawlessly vacuum packed so it fit into our basement no problem, and is very, very comfortable! we didn't want it to be a 'college dorm' style futon that feels like a board, and this one is great)
- whether the products were legit (they were, it was brand new, and great quality)
- whether it would arrive on time (we had visitors coming in 7 days, and my concern around the standard shipping option was whether they would arrive on time, which they did -- our futon arrived in exactly 2.5 days after I clicked purchase!!)
$2.95 shipping, a price we couldn't beat at any nearby retail shops (this includes the futon cover!!), and it arrived in 2.5 days!
In addition, when I wrote to the online/live customer service center, Adam was so helpful and responsive. I give this place top marks, and we do a lot of online (and retail) shopping.