Loved this product out of the box. Appears to be very high quality-- sink and faucet. Very classy. Love the look. Packaging was great and kept it safe during shipping. Unfortunately though, the tail pipe washer was missing. Apparently, this is a black washer that fits inside the tail pipe. The instructions (not very descriptive ones at that) didn't even show this washer. This is the manufacturers fault, not Overstock's. However, the Overstock person I was chatting with through the online chat feature was a little snippy with me by the end of the conversation. Called and talked to a live person. Much better. Told me they'd get back to me in 2 business days with an answer to remedy the issue. We had already been without the sink for some time with the remodel so I called Kraus directly. Good choice. They quickly determined what was missing and sent me the part that day. That was yesterday, so here's hoping for a quick delivery to finally get my sink/faucet put together.
- How did the color on site compare with the actual product? As expected.
- Please tell us about the quality of the product. Looks to be of high quality.
- How accurate was the on site description of the product? Good description.
We love the sink but the oil rubbed bronze does not look like oil rubbed bronze. We have ORB Delta shower heads and lights in the bathroom and the faucet looks NOTHING like them...it looks like a dirty brushed nickel. We're returning them to get a different faucet.
Sink and faucet combo arrived in excellent condition and all pieces were present. The box also included instructions for installation - great for us DIY people. The sink is larger than I envisioned, and nice and deep and should be wonderful in my quirky corner vanity. The faucet is tall, chrome and gorgeus. I cannot WAIT to get going on this remodeling project. I highly recommend this contemporary vessel sink combo if you are looking for something different from the standard bowl sink.