I finally got to writing a review for this tap. It is absolutely amazing and everyone who see's it and uses it wants it. I love this tap because it is able to move left/right and the faucet can come loose too. I had to get a replacement part and Kraus was fabulous, they pulled my Overstock order up and sent me the replacement part right away. Excellent customer service. I would definitely order another tap from Kraus again.
I was very happy to have this faucet installed by a professional when we remodeled the kitchen 2 years ago. After using it for 2 years, the faucet head started to leak. The sprayer inside the faucet head is broken. Because the faucet head is all one piece, we cannot just take out the sprayer without damaging the head, so now we have to look for another faucet. I learned my lesson. Should have gone with a good brand name faucet as recommended by my remodeling company.
How did the color on site compare with the actual product? Good
Please tell us about the quality of the product. Very poor. Leaking head after 2 yrs of use and it cannot be repaired.
How accurate was the on site description of the product? Good
I bought this faucet a couple of years ago when we renovated our condo. I absolutely loved it. It works wonderful and looks very high end. We have since moved into a different house and the first thing I did was buy another one to replace the one in the new house. I still Love It!
How did the color on site compare with the actual product? exact
Please tell us about the quality of the product. excellant
How accurate was the on site description of the product? excellant
Faucet looks great if you are going for a modern feel, but several complaints on quality - first, we are on our third faucet head, because the first one leaked and the second one had issues with the button that changes the spray type. All of the heads do not go in and out of the support arm very easily, but we don't pull it out very often so it's not a deal breaker for us. We also had to get a new soap dispenser head because the first one just stopped pumping the soap through. For the price we payed, the faucet is not out of line - just gets frustrating when it doesn't work correctly.
How did the color on site compare with the actual product? same
Please tell us about the quality of the product. could be improved
what is included in the limited lifetime warranty? the sprayer inside the faucet head broke. I purchased this in 2010. The soap dispenser also broke the minute it was installed. That I am not too worry about, but the faucet head is leaking like crazy now.peggy71 on Dec 5, 2012Please enter a valid question.Answer This Question
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