Let me first say, I purchased this fountain after reading great reviews. The fountain was to be the main attraction at my son's graduation party. When it arrived, the fountain looked impressive and worked great for the first 1.5 hours of the party. I had a friend watching it to ensure it was taken care of. We avoided any crumbling items since I read those foods can often get stuck. First the motor quit so we left the heater on so guests could dip their items in the base. We ended up turning the heater off since the fountain unit started smoking. It was great while it worked. We were highly disappointed with the situation since we had a lot of food items we ended up throwing out that didn't get used. I returned the fountain for a full credit since I didn't need another fountain for another year (let alone another one I had a bad experience with). A few days later another fountain was shipped that I returned unaccepted. Apparently the initial CS person thought I had requested a replacement! I called and was assured a credit would be refunded. Today I discovered an e-mail message that said a replacement fountain had been sent. I called again about my credit. The CS person went through my account and found where both fountains were returned an nothing had been credited. I am expecting a full refund in 3-5 days. Hopefully, this will resolve my fountain issue. .
We always wanted a Chocolate fountain; seemed like a fun trinket appliance to have. I used it for a party of 14. It worked well but the motor is loud. I had it as part of my buffet table which was in the center of the party and the motor was disruptive to the event. If it would be in the corner away from the activity it might be acceptable. To get the chocolate liquid enough I had to add alot of whip cream and coconut oil but then when people used it with strawberries it dripped everywhere on the counter and carpet. Plus the chocolate wasn't that warm. I am not returning it - too much effort and technically it is as advertised. But I wouldn't recommend it as an appliance to own. Get a basic fondue pot much easier, less babysitting, and much cleaner.
I bought this fountain for my wife's birthday party and it was a hit! We heated up 1 cup of heavy cream (to a simmer) in a double boiler and added 24 oz of chocolate chips. The consistency was perfect for the fountain and the guests loved it. Much cheaper than renting one and now we can use it more that once. Clean up was as easy as can be expected for molten chocolate. Note that the instructions say to let it warm up for 3-5 minutes before pouring in the melted chocolate, but I think we should've waited 10 minutes so it was fully warm. It seems to loosen up the longer it was on. All told...great result for not much money at all.
- How did the color on site compare with the actual product? Spot on
- Please tell us about the quality of the product. Works really well...good quality so far.
- How accurate was the on site description of the product? Spot on
I bought this fountain to use at my company's holiday party. On the day of the party, I turned it on to find that it heated up ok, but the chocolate pump was broken. When I moved it around, I could hear a small piece of something rattling around inside of it. Not sure if it was damaged before or during shipment. Nevertheless, I was disappointed by the size and feel of this fountain. It looks much smaller than the picture shows, and doesn't feel very durable. I just shipped it back for a full refund.
- How did the color on site compare with the actual product? good
I purchased this after using another fountain before that I was not happy with. I was a little leary about buying another one, but I was having a Halloween party and really needed it. The fountain came two days before the party and I was not able to test it until the actual party. Everythng went just fine. I had to thin the chocolate with cooking oil but after that it was the hit of the party!
- How did the color on site compare with the actual product? The stainless color was exactly like the photo.
- Please tell us about the quality of the product. The product was made very well, and did not have alot of parts that needed to be put together or cleaned.
- How accurate was the on site description of the product? The description as exactly like the product I received.
We used this one tome at a shower and it went all evening with no problem. It is a little noisy but in our situation it wasn't a problem. I am a little concerned about the one plastic part on the tier stand. It is at the bottom where the tier connects to the main part of the machine, I can see it breaking at some point but for the first us it was great.
- How did the color on site compare with the actual product? YES
- Please tell us about the quality of the product. Very good quality.
- How accurate was the on site description of the product? Very
Would not purchase or recommend this product. Was actually embarassed by the noise level. Live and learn - always try a product out first before having company. Thank goodness only a few people were present. Couldn't even give it away to any of my guests. Will not be used again in my house.
- Please tell us about the quality of the product. Noisy
I read alot of reviews on this site and others trying to figure out the right fountain for our needs. I read that they are messy, loud and clog up pretty bad. Honestly, the reviews of chocolate fountains overall almost made me not buy one. Then I came across this one and read the customer reviews. I bought one and it was delivered within the week for $2.95. Anyway, we opened it up and I gave my husband directions on a recipe, he set it up and we had a ball. It's alot quieter than I expected, not silent but not a churning, have to yell across the noise type of hum. Clean up was a breeze and we are ready to do it again next weekend. As I sat with my 3 boys and husband they all were coming up with other uses for the fountain, melted peanut butter, nacho cheese and bbq sauce. Needless to say, I am back online to purchase a second fountain right now.
I bought this for my son's graduation celebration and it was the hit of the party!
- Did the color match the color displayed onsite? Yes
- How is the quality of the product? Very good!
- Did the description onsite accurately describe the product? Yes!
Used for my daughters wedding and it was a smash hit. worked to perfection. Was easy to assemble and kept chocolate warm the entire time, approx 4 hours. Had it up and running in less then 15 minutes. Follow instructions! Used pre melted chocolate as it didn't stay filled for long with over 150 people. Overall we had a great experience with it and look forward to our next get together where we can use it. Clean up was a breeze, use hot soapy water to clean everything but the base, it cant be submerged. But hot water and a sponge cleaned it fast. GREAT PRODUCT.