This is such a beautiful, functional and vibrant set and it is unfortunate, but the green mug was broken in half, when I opened the box! I had read about such a similar damage in one of the earlier reviews too and had thought to myself at that time that may be, the damage was a result of shipping and handling! However, in my opinion, it is probably a result of packing! May be, you guys need to use a bigger box or may be, put each individual mug in separate bubble wraps! I like the set a lot but 1 piece is broken and that makes the set incomplete! To be honest, I have not contacted O about replacement etc and neither do I want to return the rest of the mugs.........it just seems too much work:)! I am sure that O would take care if I did contact (as they've always done so when I've had problems in the past). This is a lovely set for the very reasonable price. I will just order one more set of these 4 mugs to complete the collection and this time, I am hoping that all will arrive intact. Thanks!