This mixer was ordered to replace a prior one, that was only 3 days old and it "blew up" in my son-in-laws kitchen. I had ordered the original one, refurbished, as a gift, and was confident it would be fine because of the other positive reviews. So, when it suddenly began making horrible noises and smoke poured from it during use (this is what I mean by blowing up) of course, we were all horribly disapointed and I was terribly embarrassed. However, a great customer service representative helped me to order this one as a replacement and it arrived so quickly we could not believe it!! The only problem thus far, as that the mixer blade attachments were not the white coated ones the first one had, and they seem to be not as durable. I tried to talk to Customer Service again, hoping to exchange these beaters for the first ones, since it is the same machine. I was told that this was NOT possible. Strange, because I found exactly what I needed on another site, and they will be shipped out at once and on heavy discount. If this mixer stands up to daily use, I will be happy. If not, I will be very upset. I think I have learned a lesson about buyting "refurbished" appliances, and in the future, would not do it again. I hope to be proven wrong on this one because its very beautiful and seems to work perfectly!!
- How did the color on site compare with the actual product? Color is beautiful
- Please tell us about the quality of the product. So far so good
- How accurate was the on site description of the product? did not tell us about the mixer attachments
I was thrilled to see that my new(refurbished) mixer looks new. I works great and has already been put to the test with it arriving just two weeks before Thanksgiving. I would highly recommend this product and Overstock.com as well. They have the most awesome customer service.
I love the Mixer, however; this is the second one shipped to me. The first one wobbled so badly that I sent it back. I haven't given this second one much use as of yet. I will tell you the Great Customer service though in returning the first one. They were Wonderful and paid for shipping back of the first one, and the new one, arrived almost immediately after I called the return line. Very Impressed with the service of both Overstock as well as Kitchenaid, but not sure I will buy a refurbished Item again in the future. That however; does not reflect either Overstock or Kithchenaid. They are Superior Companies.
So glad I ordered this item! I got exactly what I ordered in great condition! The color was spot on. I will definitely be making more purchases with overstock.com!!
- How did the color on site compare with the actual product? Matched perfectly
- Please tell us about the quality of the product. Excellent quality
- How accurate was the on site description of the product? Matched perfectly
This is the second refurbished Kitchenaid Stand Mixer that I have owned. They may not purr at first, but should after a break-in. This one was no exception. My local authorized dealer says that this particular Artisan model is one of the best in Kitchenaid history. Adds both color and class to my kitchen, especially when coordinated with a few red utensils.
- How did the color on site compare with the actual product? Excellent
- Please tell us about the quality of the product. Performed up to expectation.
- How accurate was the on site description of the product? Totally accurate.