Great product at a good price. Quality is that of equal to new at a far discount. Unit is by far one of the best and most respected in kitchen housewares. Only potential negative of item is that listing indicated it came with the pour shield, but after conversation and research by Overstock Customer Service, was informed that was not included. Also refurbished items do come "as is."
- How did the color on site compare with the actual product? Good match
- Please tell us about the quality of the product. Well constructed and equal to quality of new, if not better as factory reconditioned by KitchenAid.
- How accurate was the on site description of the product? Description was accurate for most part. Only problem was listing indicated it came with the pour shield, but after conversation and research by Overstock Customer Service, was informed that was not included. Also refurbished items do come "as is."
I have purchased other items as a refurbished unit. This product arrived with more scratches and scuff marks than I would have expected for a refurbished mixer and it was dirty. When I say dirty I mean that there is flower and other baking ingredients stuck on the backside in the mixer lift gears. I thought when a product goes back to the factory to get refurbished they clean it up and fix any issues it may have had and then ship it out. Also the warranty have been cut in half. Instead of the year warranty they only give you 6 months. If the factory repaired the unit and they are confident in their repairs they should offer a full warranty. I am very nervous about the longevity of this product. I feel like I bought a very used product from XXXX. If I had wanted a very used product I would have paid much less. I think I am going to send it back. Very disappointing!
Delivery was a day early and it is gorgeous!!! Arrives in a box marked with the exact Kitchenaid contents. All pieces present (stand mixer, whisk, dough hook and beater) and accounted for in new condition. Does not look as described in some reviewer descriptions... if the box didn't say refurbished I would have thought it was new!! New booklets, stickers ect. I also plugged it in to try it immediately... works beautifully. Very impressed and soooo happy!! My son will love his Christmas present!! Thank you!!
I bought this for my daughter and her boyfriend about a year ago and they are still raving about it. Since it was refurbished I also bought the 2 year warranty which I thought would be sent with the mixer and it was not. I've sent a message to Overstock and am still waiting to hear back. Mixer is fabulous, yet disappointed in follow-through from Overstock.
Refurbished, arrived in perfect condition, but there's no dough hook. For the savings, though, you can buy your own if you want one. This is a great value on an excellent machine. Not a nick on it, finish is lighter than pictured; more like silver than smoky grey (which I had hoped it would be by the color description). It matches her stainless countertop and appliances perfectly; she's thrilled.