Very frustrating when you press down on the handle to lower the bread and begin toasting you have to slam it down several times before it will catch and stay down. I wanted to open it up and see if it could be a simple fix but they use special tamper proof screws so I would have to either buy the correct screw driver or just discard this entire toaster and eat the $$ I paid and buy a new one. One compliment is when you can get it to stay down and toast it does a great job.
It's a great toaster--nice looking, good features, etc., but three weeks after I got it, the left side stopped popping up. Usually refurbished items perform well, but not in this case. By then I had already thrown out all the packing material, but when I called Overstock there was no problem returning it for full credit. I'm going to try the same toaster one more time and hope I have better luck with this one.