Aside from this being a bit on the heavy side, this is a fantastic kitchen product. It may have been refurbished, but I couldn't tell the difference from brand new. The base housing is metal and durable. Buying this entire unit cost less than purchasing 2-3 of the part replacements on an older model. Love it.
Really happy with this purchase. Previously, I had a high-end Kenmore processor which was reliable, but very simplistic. When it died, I went for Kitchen-Aid, and this model in particular for it's versatility. The mini-bowl is perfect. I didn't think I'd use it at first. But, now, I actually use it more than the full-sized bowl. Very well-designed.
At first I ordered the 13 cup and it was HUGE!!! This one is perfect, does a great job and blend in the kitchen rather than taking it over! Be careful to put the pusher in the right direction. I put it in backwards and got it stuck. Took forever to get it out. Once I had that figured out, I love it.