I purchased this product on October 25, 2012. On January 2, 2013 the product stopped working. I called Overstock and they were not able to help me and advised for me to contact KitchenAid being that I was still under their 180 day warranty. KitchenAid replaced my product with no problem and customer service was very nice.
The product worked great until today. It heats up very quickly. I used all functions baking, toasting and broiling. It's really a great price and I was pleased with the size.
How did the color on site compare with the actual product? exact
Please tell us about the quality of the product. good
How accurate was the on site description of the product? accurate
There is a conflict between the model numbers listed on this item. At the header, it states that it is model number RKC0220B (which is a 12" model) and further down in the detail it states that it is model number RKC0223CS which claims to be a 10" model. Which one is it really please?containyourselfmd on Oct 27, 2013Please enter a valid question.Answer This Question
Thank you for your question, containyourselfmd. We apologize for any confusion. It is supposed to be as the title states, the 12 inch model RKCO222OB. We will get the information on the website corrected as soon as we can. I hope this helps, and thanks for shopping with us. overstockcustomercare1 on Nov 4, 2013
Overstock.com resells some products that customers return to us or to a manufacturer as reconditioned or refurbished items. It is possible the unit is still under warranty. But, that is on an item to item basis, therefore it may not be covered under manufacturer warranty.overstockcustomercare1 on Oct 29, 2012
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Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
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