The item arrived without the travel cup. Item description was changed to say "cup not included" after I made my purchase. Overstock offered free shipping to return and made it seem like they were doing me a favor. However I did keep the product because I wanted a single cup coffee maker and this fits the bill. This is the one time customer service was lacking in my opinion, the best response would have been to send me a cup, I paid the amt I paid expecting to receive the coffee maker AND the cup.
I use a Keurig at work and can never get my coffee strong enough. At home, a full size coffee pot was wasteful. Now I grind my fresh beans and make a strong cup of coffee without waste. Price was $XX and style matched my other appliances perfectly. Easy, economical and tailored to my personal taste. What else can you ask for?
Don't take me wrong, the coffee maker is great. It works very well and looks beautiful on the kitchen counter. However, I received my order without the mug. I called the customer service and they told me that they will send me a new set. They asked me to take the mug out of new set and send the rest back. The new set came without a mug and the device wasn't even working. It was a very unfortunate purchase. They refunded me though.