Up front, anyone ordering this island needs to know that assembly will be very time consuming and involve a lot of parts. It arrives in two flat, heavy boxes and took about three hours for one person (an engineer) to assemble with a second person staying one step ahead reading instructions and organizing components. You will need to supply your own hammer and screw drivers. The directions are ok - some sections were not clear and took longer than necessary to figure out. But if you take your time and carefully read through everything first, you should be ok. Once the unit is assembled, it looks very nice - solid wood with a substantial butcher block top. So why only four stars? Despite being happy with the piece, the effort to put it together definitely weighs into this review. Also, I would have liked for the back of the unit to have the same smooth finish as the front and sides. Instead, it is more unfinished with a slightly rougher feel. Since I am using this as a breakfast bar in ...
The quality control of manufacturing process must be improved.
I received the base, part J, with a crack. I reported this defect and was sent a new part J, only to find out that the new part ALSO featured a similar crack in a similar location. These racks were documented with pictures.
Finally, I accepted to keep the defective part, not to wait for yet another new part J to be shipped.
Besides, the granite top was broken in many places the first time around. The replacement was fine.
In general, nice and quality material was used on this cart, but again, the quality control of the manufacturing process must be improved.
I give a "5 stars" to the support team who dealt with me through this uncomfortable situation
This item came in 3 boxes because we had to put it together. Of which, I was not expecting to put an item of this $$$ together...maybe the granite top on to the completed base cabinet but... There was one broken drawer piece and when reported, the piece was shipped to us w/i a few days. Service dept. was wonderful and followed up everyday.
This Monarch Island looks great in our kitchen and we have since received many, many compliments on it. It has a sophisticated style that we love. I love the lift up top for additional serving or eating space for two.
The frame around the doors and drawers is a bit flimsy and we feel should be braced for strength as it has moving mechanisms and will wear out quickly from constant use to the point of breaking.
This was advertised as all wood, and it is not- I actually purchased two pieces and returned the one I did not open and assemble. This was a ridiculous headache to assemble, took two people over an hour, trying to hold together the parts to install the odd little cap screws into the manufactured wood product, many of which would not hold. The cabinet lists to one side and I had to add corner brackets to keep ti from falling apart. Sicne it sas such a pain to put together and we needed something in which to keep our goods, we kept this one, but it still lists to one side, even propped against a wall and with wood slats holding up one end. Screws continue to fall out. Doors are difficult to open and clkose when fully loaded with goods. This design is great- wish it were made of wood! Do not buy this or related products, nto worth the money or trouble!
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