The quality control of manufacturing process must be improved.
I received the base, part J, with a crack. I reported this defect and was sent a new part J, only to find out that the new part ALSO featured a similar crack in a similar location. These racks were documented with pictures.
Finally, I accepted to keep the defective part, not to wait for yet another new part J to be shipped.
Besides, the granite top was broken in many places the first time around. The replacement was fine.
In general, nice and quality material was used on this cart, but again, the quality control of the manufacturing process must be improved.
I give a "5 stars" to the support team who dealt with me through this uncomfortable situation
I love my new kitchen cart. Two of us worked together to put it together and it was up and filled in no time. It is a very sturdy cart made of real wood. It looks just as it appears on the website. The only thing about this cart that wasn't excellent is that the left hand drawer was a little harder to open and close after the oak top was installed. That's not a deal breaker by any means and I would definitely recommend this cart to anybody looking for a nice addition to their kitchen/dining room.
First screw broke in the cart as it was being put in place. Had to make a rush trip to **** to purchase quality screws that would not break. Many, many, many parts to put together and was VERY complicated. Wheels do not work right at all. Got stuck in the middle of the project and could not figure it out. Handyman had to wait a day to regroup to complete it. I would not have been able to put it together myself so had to hire a handyman to do it and it cost me an additional *** due to the time it took to put it together. I will never purchase anything that needs to be assembled again! This was very poor quality and poor value!
This cart looks really elegant for such an economy purchase. It took me about 4 hours to put together by myself over 2 glasses of wine. It would have been much quicker with 2 people with one to hold the frame while the other tightens the screws. It unpacked easily, all the hardware was marked "drawer side screws", "drawer bottom screws" so it was easy to tell which bolts to use where. The finish on the wood is very nice, no blemishes or rough spots and the pieces went together they way they were supposed to. The doors are the best part, you just pop them in on these little springs, there are no hinges to worry about. The drawers were a bit tricky but they look nice and close flush so I am very happy. The back is nicely finished so you don't have to put it up against a wall. I worried about that since there is no photo of the back. I can't believe I built this elegant cart and it looks great in my kitchen.
I was very pleasantly surprised when the kitchen cart was delivered just 3 days after I ordered it. It is even nicer than it looks in the photo. I needed some extra counter space and we have a long bare recessed wall in our kitchen with nothing there. This cart is perfect for that area. The granite top is really nice. It is a great space saver and provides some much needed additional storage space. I really like it.
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