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Incomplete Kirby
 from San Diego,  Dec 17, 2011

I have bought factory refurbished laptops before. Both experiences were good ones as they were basically factory cleaned and sealed and arrived in brand new packaging. It is actually my opinion that a factory refurbished electronic is better because it has been reinspected and whatever faulty component there was, it has been replaced, then tested again. So when I came across this refurbished Kirby, I thought what the heck, it's less than about half the retail price, what a bargain. When I received the vacuum system however, I quickly discovered that this wasn't a factory refurbish as it came in a beat-up box that was obviously not the Kirby box and it was not even clean, the body had scuff marks, the wheels were dirty, it had obviously been used and extensively at that. So really this Kirby vacuum should have been advertised as 'second hand' not refurbished. BIG difference guys. Ok, I thought, still less than 1/2 is reasonable to pay for a second hand Kirby. But then lo and behold, I come to discover that the system was missing several components: hard floor pad, two hepa filter bags, zippbrush,miracle waxer, turbo accessory system and the portable shampooer cap. Once again, this would have been fine for Overstock.com to sell such a product, but really it should have 1) been advertised as second hand Kirby and 2) stated explicitly that it was missing the above mentioned components and therefore was certainly not refurbished but simply second hand.

  • How did the color on site compare with the actual product? Extremely Inaccurate Description of Overall Product
  • How accurate was the on site description of the product? It was misleading and incomplete information
  • Would you recommend this to a friend? No
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Really Used
 from Seattle, WA,  Mar 15, 2012

The vacuum is definitely used, not refurbished that you might think of when buying something from Apple, Dell or AT&T. You can definitely tell it is a used vacuum. Is that work half the cost, or more? The vacuum works...it is kind of old school, which is cool. sucks like no other. The in home test convinced me we needed a better vacuum so this is one of the better ones out there. I just thing overstock should be selling these as used items, not refurbished. Maybe it is a play on words, but i have bought several refurbished computers and even an iPhone, and they are basically new, just returned for some reason. This is used. The carpet front attachment was also broken when I got it. Still waiting for the right part after 2 attempts to send it to me....

  • How did the color on site compare with the actual product? fine
  • Please tell us about the quality of the product. good quality but it was really used.
  • How accurate was the on site description of the product? accurate
  • Would you recommend this to a friend? Yes
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POS
 from NC,  Dec 18, 2011

Kirby's are all nice and exciting when the salesman comes and demonstrates. But when you buy it and start to use it you realize what a pain in the ass it is to have to change the whole front of the thing just to vacuum with the attachments. The shampooer is a ***, it doesn't deep clean at all. This is totally not worth the money that the charge!!!!

  • Would you recommend this to a friend? No
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Rating
Love it!!
 from California,  Mar 17, 2011

I used to have a very crummy Dirt Devil Vaccume that even though I ran over something 5 times would still not pick it up. So you can imagine my delight when my Kirby came in. Wow really! My rug actually lifts up when I vaccume. I am pretty sure that means that its picking up very well..LOL! With my first run over the front room I had so much dirt and dust I couldn't believe my family was walking on that. I am so glad I choose to purchase this product.

  • Would you recommend this to a friend? Yes
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