The vacuum arrived on time and in good condition but the following parts were missing: surface nozzle, air intake guard, inflator/deflator tool, portable sprayer, portable shampooer. And, yes, the product description says "Kirby G4 vacuum loaded with tools". So far the only thing which was fully *loaded* is my credit card charge. I sent email to Overstock.com CustomerCare with request to mail the missing parts. Now waiting for them to be delivered..
The vacuum arrived nicely packaged and appeared as shown in the picture. Overstock states the following in referring to refurbished "Some Reconditioned or Refurbished items will show a slight amount of wear and tear, some items will look brand new." There was no slight amount of wear. It was clearly very used, hole in the handle and a serious crack in the nozzle. When we tried the vacuum, dust and dirt went flying. This is how we found the very large crack in the nozzle. It is a testament to the Kirby's sucking power, but a very disappointing purchase. The online chat agent was very nice and arranged for another to be delivered, but I still have the hassle of returning the broken one. (Overstock is covering the cost as they state). To their credit, overstock was easy to work with on the entire debacle. I'll post an additional review when the replacement arrives.
I always wanted a kirby but not for $3k+, and the refurbished one is just as good for a 10th of the cost. I love the clean deep down feeling it leaves in your carpets, even with dogs and kids.
This doesn't seem to have the same suction power of the Kirby's I remember. It has the automatic drive but I don't like it so don't use it. Also it's supposed to have a setting, according to the instructions, that it doesn't have. The attachment that the disposable bag goes on came off the first day I got and I had to take it to the local shop to have it reattached. It's a good machine, it's a Kirby, just doesn't seem to have the power I remember is all. At least it doesn't clog up like the stupid Dyson I bought 3 years ago. I should have known better than to believe a snaggle toothed Australian anyway. Carolyn H.XXXXX
Description says refurbished but honestly it looks and preforms like it is brand new. The accessories are brand new. Very pleased with this purchase. Got a high quality vacuum for not much more then the cheap quality vacuums sold in the big box stores.
love it and just bought a new one. so now I need to sale my G 4
Usually leaves our warehouse in 1-2 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
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