Kevin Cherry Wood Microwave Cart

Rating

The item ordered online, Kevin Cherry Wood Microwave Cart, was not the item delivered. I contacted Customer Service immediately after receiving and opening the box. The first problem was the cart's color; the cart was not Cherry colored, but a nice Oak laminate color. I actually preferred the oak color, so it wasn't an issue that was hard to resolve. Second, there were some large scratches that covered the sides of the cabinet section. I was able to switch the outside to the inside and resolve the problem without any changes once again. The third problem was the chips in the laminate top. I used wood glue to reattached the laminate if the chip was still avaiable; otherwise, I just used a little oak stain on the spot, so it would standout like a sore thumb. The fourth and biggest problem was the the reported measurement didn't match the actual cabinet. The cabinet was narrower (24 7/8") and shorter (48") than I expected. Overstock.com offered me the opportumity to return the item for a full refund including shipping, but I was planning a family gathering and needed a cabinet for my toaster oven and microwave immediately. Customer Service offered me a partial refund of the paid price which I couldn't refuse under the circumstances. So, my final comment is that I would recommend the cart if you actually receive what I received without all the scratches, chips, and dimensional changes. PS. I would like to add that I was very impressed with the Overstock.com Parts Resolutions Department. They DO really strive to resolve any problems a customer has with any other their products.

Rating

We ordered this product because the dimensions given worked for the size of microwave we have. It arrived in less than a week. However, once we opened the box and began assembly we discovered that the dimensions given (30.8" W and 51.1"H) were not the dimensions of the product we received. It looked exactly like the picture, but was narrower (24 7/8") and shorter (48"). In fact, too narrow for our microwave. We did call customer service at 10:30pm and did receive helpful information regarding a refund of our money and return of the item. This is not necessarily Overstock.com's fault -- wrong dimensions coudl have come from the supplier of this furniture. We were disappointed that this item did not fit our needs, but were pleased in how Overstock.com resolved the issue.

• How often do you shop at Overstock.com? First time
• Are you a Club O Member? No

Rating

I was very please with this product. It was just what I was looking for. It was the perfect color and it was easy to assemble. The wood is of good quality and I would buy this product and recommend it to a friend. My only wish with this product is that I wanted it a little cheaper in cost, but I guess you get what you pay for, which is a great product.

• How often do you shop at Overstock.com? First time
• Are you a Club O Member? Yes