I purchased the Kalorik Programmable Stainless Steel Coffee Maker (12 Cup) through Amazon.com on April 5, 2014--barely two months ago. I chose to purchase the product based on a review I'd read in my Consumer Reports magazine. After a few weeks, I felt pleased well enough with the coffee maker that I finally set its packaging out with the recycling. Two days ago, barely two months after I received the coffee maker, it stopped working, mid cycle, and it has not worked since. The light comes on, but it does not heat and pump the water and brew the coffee. The hot plate itself remains cool. Since I had my last coffee maker for years before it began to malfunction, I'm feeling rather disgusted with this coffee maker right now, and disappointed in Consumer Reports for its recommendation. My attempts to contact "Customer Service" at Kalorik have been ignored. The failure of the product is quite frankly astounding and all the more inexcusable when one considers that coffee maker technology is how old? We’ve been producing these devices for decades with the same basic function. That Kalorik cannot manage to produce a very basic machine to function reliably is enough to warn any wary consumer off any other product they manufacture. Consider yourself warned.