I picked up my waffle iron from the UPS location today 4/11/14. Came home immediately and tried to use it. After the first waffle a screw fell off that held the top handle into the unto. After trying to screw it back in, I realized the holes were stripped to both screws. The 2nd screw fell out as well. The unit was also dented. I am so upset because I was looking forward to using my waffle iron. I want a refund, I don't want another unit at all.