my problem is not w/the sofa/loveseat. It's hard to know exactly what u r getting when u buy online. The color is NOT peach. It's more like dark butterscotch. If u like the color, it is a pretty set. If you like very little give when u sit. No, my problem is with the 'WHITE GLOVE' service. I went ahead& purchased this counting on the guarantee of the White Glove service. I have COPD, a broken ankle, a torn cartilage in knee, joints devastated with arthritis. Add this to the depression and profound grief of just having buried my husband, I was in no mood, and too sick to deal with this. Upon putting the set in my living room, I asked if they were going to unwrap them. The two men told me, 'Oh no. That is not what we do. We bring it in, set it down, and that it.' Telling them of the white glove service did not impress them. Now, I am thrilled to say the set was wrapped VERY, very well. I was impressed. Unfortunately, it took me two days to finally get the wrapping off. After so many hours of trying to lift these items to get the wrapping out, and lifting them for this reason and for that reason. Then lifting, pushing, tugging trying to put the 8 legs on, and then trying to set them upright. Finally, up and down the stairs 10 separate times to haul the massive amounts of cardboard, tape, and yards and yards of thick plastic...I was so sick, my ankle and knee so swollen that I had to go to Urgent Care for breathing treatments, and for more exrays and treatments on my ankle and knee. VERY DISAPPOINTED, and more than a bit angry. Maybe my experience w/the 'White Glove' service was unique..none the less, it was simply ridiculous.
The furniture is nice looking and seat very well. Even though they are darker in color than expected, I still like them. The style is different (uncommon), which is good. When my friends come over, they won't feel like they are in their own homes. Delivery was excellent.
We were looking for firm seating in living room furniture - so tired of the squishy sofas that look old after a year. These are definitely quite firm which fit the bill perfectly for us. Only abnormality was the feet on the loveseat. Apparently the predrilled holes are a bit off so they protrude an inch or so and 3 were different than the 4th foot. Otherwise, color was a dark butterscotch or yellow-tan (such a relief) and the white glove shipping experience was seamless. The shipper removed all packing, put on the feet for us and positioned the furniture exactly where we wanted it. We are very pleased with our experience and will definitely take the plunge again. Also appreciated the **** off coupon which sealed the deal for me. Gave them a 4.5 only because they were made in China and are bonded leather. But, I knew that going in. Thank you, Overstock for giving new life to my living room!
Color is butterscotch so if you are wanting peach Wrong Set! I wanted peach as shown in pic and once again color was not as illustrated very frustrating to have a furniture set get brought in and not the right color. oh and FYI it had a scratch on the wood. So now I have a set of new furniture which is the wrong color with a scratch, but already got rid of old stuff in order to make room for this set. It is not comfortable, very firm so even though I am keeping it, it's already nearly Christmas and don't want the hassle of a return. Oh and the " white glove setup" explained to me by guys that brought it was they un- box it carry it in and then they are not required to put the legs on or use tools to put anything together just bring it in and that's it. Luckily for me it was put together all you have to do is put legs on it.
The quality of the leather is awful! It has split, cracked and peeled after less than 2 years of very infrequent use. I have had other leather furniture in my family room that had constant use and lasted over 15 years with no splitting or cracking. I purchased the 5 year service plan which was a waste of money because after spending 2 hrs filing a claim I was told this isn't covered. I don't know what they would cover, I thought that was the point of getting the extended warranty. The manufacturer should be required to refund the purchase price because the product was obviously defective. I unfortunately bought the sofa & the loveseat to match and now neither one of them are of any use after less than 2 years. I paid a lot of money for this not to last longer than that. I am very disappointed in the quality and service of this company.
It is great!!! I had never purchased furniture nor anything this expensive from the internet. I was apprehensive, to say the least, especially since I could not see it and sit on it in person. My wife and I decided to take the chance, and are very pleased with the purchase. The color turned out more tan than peach, which was what we were hoping for. The back support is more rigid and the seating and feel is firm, which we much prefer. Great for sitting or reclining. And the White Glove service was excellent.
I was very disappointed in the firmness of this set and the leather. I question whether it is even leather. You do not receive any paperwork on the material. The base is very red and doesn't look like the photo. If I were to have seen this in a store I would not have purchased it. When it was delivered I told the guy that there must be legs which he said no then came back in oh ya I found the legs and handed them to me like I was supposed to put them on. Slight damage on the leather which I noted on the delivery sheet and no one contacted me.
We recently moved into a large condominium and felt it was time to update the living room furniture. We had very traditional end tables and coffee tables with curved lines and filligre. The look we were going for in the condo was a combination of modern and traditional. This set fit the bill. The sleek lines of the cushions gave it a very modern look yet the curved lines of the wood accents complemented our traditional tables. I waited two months for this set to come back in stock. It was well worth the wait. Like other reviewers, I have to agree that the color is more butterscotch than peach, but it worked for me.
its a beautiful sofa. I love the style, but the actually color is more darker than the picture, it more brown than the peach color. We have the hardwood floor and the sofa is not too heavy, so it moves when you lightly push. I guess it better to have a rug under.
Love love my new set! Better then I was expecting. Made really well. I was nervous buying a furniture that I had not sat on or laid down on. Delivery went fast, less then two weeks from when I ordered. Wrapped to perfection! Love that I do not have to fix cushions. My husband is 6'5" new set has not affected his nap as he can stretch out just fine. Love seat works for me. Everyone who visits loves our new set. No regretst!!