This lamp came damaged. I contacted O and they sent a replacement. The new lamp was also damaged in the same area but the box and packaging was intact. This manufacturer is shipping damaged goods. I contacted O again and they offered a small rebate for the damage. I accepted it instead of having to repack both these boxes for return shipment. Fed Ex came for the first lamp to verify the damage. I kept the second lamp. It is a pretty lamp and looks great behind my sofa. I just have to make sure the damaged base is under the sofa and not noticeable.I rated it as I did because the manufacturer should quality control the merchandise they ship. O is not at fault here because it came directly from manufacturer.