Closet System looks very good in my remodeled 3rd Bedroom. Directions were good, but some parts (screws) were the wrong size. The directions also gave the wrong size. I called Overstock and the screws were replaced, but took a few days. I also called John Louis and said they would correct mistakes.
Beautiful closet, shelves are easy to install but the tower thing in the center is so damn hard to get perfectly squared so that shelves slide in evenly top to bottom. I broke a lot of drywall anchors but they include extra so NBS. Make sure you have a 4 ft. level for this project, and a laser level helps.
Excellent service. Let me explain - it took a few weeks before my son could come by to install the closet system. He was doing very well until towards the last when some hardware pieces were missing. Complete halt! Upon calling Overstock, the pieces were ordered and arrived within days. (Thank you) Then, it wasn't until a few days ago that my son could return to finish the job. Hence, the delayed review. So, Overstock is much faster than my son. But I'm a happy camper. The closet system is just what I needed in my office-bedroom.
We just installed the closet system and I couldn't be more pleased. It is the envy of my daughters and girlfriends. My only complaint is that my husband struggled a bit with the installation and he's a skilled carpenter. I think some of his problems had to do with the un-straight walls in my closet, but there was a lot of cussing going on. Installation may be a challenge for an amateur.
As a contractor, I have been encouraging my clients to go with John Louis. In the final stages of a new home or addition, spending $$$$-$$$$$$ on closet system is daunting. John Louis provides a great, quality option in solid wood and at a fair and affordable price. The kits are interchangeable and my guys can create any configuration for the client. Best to go with the metal rods for easy sliding of hangers - especially in master. Shelves with baskets prove better than the drawers. Only two issues I have noticed are: lack of color options (white would be nice) and the drawer kits are not as high of quality as the shelves, as they aren't solid wood. I highly recommend this product and continue to tell clients about it.
Well made and great styling. A moderately challenging install, but doable for most diy-ers. Had a few casting problems on some of the screws provided. The slots were not clean, and ate up some Phillips head drill bits. But extras are provided, so no big deal. Looks great, very solid, and the wife is happy! Huge upgrade over the wire shelving in most homes.
This is a high quality closet system, made entirely of wood (pine). All hardware is also excellent. I added 5 drawers and the glass doors to this base system, which eliminates the need for a separate dresser in the smallish bedroom. By comparison the closet is rather spacious and deep. Assembly is a fairly long and tedious process, particularly if you are adding accessories such as the drawers and doors which I added, and you should also consider the prep time to remove any existing closet hardware and repair any damage to the closet caused by this before you start. Total time with the accessories and demolition and prep was about two full work days for me. Mostly, with the exception of alignment of the drawers the assembly and installation process is fairly straight forward. It does require a fairly good collection of tools; I used (needed) a drill with various bits for pilot holes (I recommend that you use a pilot hole for every screw you use, for some this is a must). I also needed a powerfull power screw driver, you will be screwing things together for weeks otherwise. You also need levels and plumb lines. I used a table saw for custom cutting the shelving, though these could be done manually or with a circular saw. I also used a scissor jack, and piece of plywood to jack the box up on the wall and hold it as I fastened the box to the wall. Two helpers could have done this, but probably with somewhat less precision. A stud finder for locating the studs in your wall would certainly be a plus also. The base unit and the glass door accessory go together in a fairly straightforward fashion. The drawer units are somewhat more tedious to assemble and install. The cam locking mechanism that is used to assemble the drawers are somewhat fragile, its easy to break a cam/lock. Across the 5 drawers I was installing I had enough spare cam/locks to tolerate this breakage, but each drawer did not come with extras, it seemed hit or miss. One set of cam/lock holes was miss aligned, not bad considering the 30 to 40 sets of these in all the drawers, but this was not a serious problem, I replaced it with a simple wood screw (an appropriately sized drill bit with counter sink to counter sink the screw head and of course a screw also needed. Actual installation of the drawer rails and and drawer in the main box is in theory simple. The problem I encountered and one which I would guess is fairly common, is that the drawer rail system is very picky about the precise spacing between the rails, it really needs to be exactly 24" or the rail bind. Alas the box is 6 feet tall, and there is no intermediate bracing between the top and bottom to assure that the box sides are perfectly straight from top to bottom. The top and bottom pieces assure that the sides start off at the precise correct spacing, and the mount to the wall holds the back of the box with the correct alignment, but any slight warp in the box sides and cause the front of the box to be somewhat out of alignment with other than the precise side to side spacing required by the drawer side rails. (The instructions by the way do not exaggerate when they say the side to side measurements of the placement of the mounting hardware on the wall need to be very precise; they most certainly do). The wrap is not a cosmetic problem, the box is certainly aligned well enough that you cannot see any wrapping with the eye, but a 1/4 or an inch in the center of the box will cause binding in the drawer slides. I was able to accommodate this buy using shim washers between the box and the rails, not a particularly tedious adjustment, but of course you will need a bunch of washers to accomplish this. Fortunately, I my case, rummaging around in the shop produced enough suitable washers. Once installed, and aligned the drawer system is of high quality with full extension drawer slides, no complaint as to the quality. I did have one complaint, which is with respect to Overstock fulfillment of my order. The 8" drawer was clearly not new, it had been repackaged and returned by someone, who appeared to have been overwhelmed by the job of assembling the drawer. From the screw holes in the side of the drawer box (in the wrong place), it was apparent that he did not understand the assembly instructions, and he probably could not get the drawer installed. In any case he packaged most of the pieces in the box and returned them, and the used drawer was sent to me missing some of the pieces, fortunately nothing particularly critical, I was able to substitute for missing pieces with more rummaging around in the shop, or with extras from other drawers. There did not seem to be any cosmetic problems with the drawer so I just used it. Still did not expect to be shipped repackaged returned stuff to be sold as new, and it would have been a real pain if something critical had been missing. Bottom line this is a very nice system, once installed it looks great, and functions well. The installation is somewhat tedious though, and you do have to be light on your feet as you go along, particularly with drawers. This should probably not be attempted by novice DIY'ers, it takes a lot more than a Philips head screw driver to put this together,
My husband and I installed 2 Deluxe 16" Honey Maple Closet systems with an additional stand alone tower and additional shelving. We consider ourselves "do-it-yourselfers". The product arrived on schedule with all pieces included and no damage to boxes or contents. Overstock mistakenly shipped one wrong item to us, but promptly re-ordered the correct item for us. Overstock's Customer Service Rep (Clinton?) was very professional and apologetic about the mistake. We had the carrier pick up and return the incorrect merchandise at no charge or inconvenience to us. John Louis does a great job with its packaging (thick cardboard, heavy-duty boxes along with ziploc-style bags that individually held all the screws and other hardware needed for each unit and accessories). Packing materials were wrapped around the contents/shelves, etc. for added protection. What we found very helpful were not only the written instructions included with the shipment, but also the website instructional video that showed examples of how to install the closet system. We worked on the project over a weekend, installing the system in our newly created 11.7'x8' closet. Once we completed a section, it was fairly straightforward on how to assemble the closet components together. We also ordered an extra stand alone tower, to which we added 7 shelves (some slanted and some flat for shoes and sweaters. The stain color seems true to the photos shown online and the system seems very sturdy in what seems to be a very nice Maple hardwood. The design in very attractive and the ventilated shelves will offer a nice airflow around the clothes. Here is the configuration/layout we opted for: Left wall: 48" upper and lower short hangs; 1 tower from kit with 3-8" drawers, 2-6" drawers and 2 shelve sections creating 3 shelf sections; 24" short hang on top with a 24" shelf on lower section, with valet rod attached. Right Wall: 24" upper hang attached to a 48" shelf above connecting to a stand-alone tower that rests upon the floor (valet rod attached). Side Mount Tie & Belt Rack attached inside right side of this 24" hanging areaWindow in between where we'll place a storage bench below window. Continuing next to window: 48" upper and lower short hangs. We used a haxsaw to cut the metal clothes poles and a radial arm saw to cut the shelves into smaller pieces (masking tape on area that was cut to help keep wood edges from fraying). We have 2-6' metal clothes poles leftover (because of the configuration we chose) so we'll keep and use those towards a future project (along with a variety of misc. extra screws, etc. as John Louis gives extras just in case). We highly recommend John Louis; it's a great product that is few steps above the box store options and a great option compared to the top-name closet systems that cost much more and, in our opinion, possibly not as nice in that some are not even real hardwood.
Purchased 2 systems for a new large walk-in closet in home reno project. Installation is complicated, but luckily I found a series of YouTube videos that show step-by-step what's needed. I would recommend that anyone watch the videos before installing, it makes the process so much easier to follow and gives you a few tricks that help you avoid potential problems with alignment. After installing the first system, the second system was a snap to cut and fit into place. With the parts I had left, there was enough shelving to fit out a small hall closet as well. They look great, are very solid, high quality and expensive looking. My contractor was impressed that I did it myself!
We are still working on the installation; partly due to wanting to maximize and individualize closet space, partly because my husband is delusional about his abilities! Perhaps I should have gone through all the stuff in our closets BEFORE we took on this project? We have donated so many things as a result of being forced to organize! Who wants to overload such a beautiful space! I like to just go in the master closet and stand amazed at the transformation! Like a face lift in wood! Buy it and hire somebody to put it in unless you are 30 and don't have Parkinson's!
- How did the color on site compare with the actual product? PERFECTLY
- Please tell us about the quality of the product. BETTER THAN ANYTHING ELSE
- How accurate was the on site description of the product? PERFECT
Very nice shelving, matchef perfectly with my other John Louis home pieces.
- How did the color on site compare with the actual product? exact match
- Please tell us about the quality of the product. excellent
- How accurate was the on site description of the product? very accurate
I am very happy with the product. We bought two delux closet systems for both sides of our walk-in closet. My husband and I are not professional carpenters, but we were able to install the closets ourselves. We found the instructional videos on youtube which were great - they were very detailed and easy to follow. If you follow them to the T, you will have no problem with the installation. I think we would have been completely lost and frustrated if we only had the printed instructions included in the package. The first closet took the two of us three evenings, a couple of hours each. The second one took us only four hours (and I am 7 months pregnant!). Also, I need to point out that customer service is great. I accidentally ordered the two closets in different colors (one maple and one mahogony). I used the web chat option to talk to a representative and he made the arrangements for me to return the wrong color. They did deduct the cost of shipping but I got it back as a store credit, so in the end I didn't lose anything because I applied this credit towards the purchase of the second closet - this time in the right color.
- How did the color on site compare with the actual product? Exactly what I expected
- Please tell us about the quality of the product. Some minor dents but otherwise excellent
- How accurate was the on site description of the product? Very accurate
It's the best option out there for do it yourselvers! Quality materials, not particleboard, beautiful simple slatted design and you can configure it in a dozen different ways. Like others have mentioned, the installation is time consuming and requires certain tools and handy skills that not everyone possess, but the outcome is you have a beautiful custom closet system that provides a ton of flexible storage at a fraction of what california closets or other custom shops charge. 16" is more expensive, but the depth is soooo worth it, I just wish for the price that it came with two additional tower shelves.
- How did the color on site compare with the actual product? Comparable
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? The description was spot on, however it would be great to flag items which require advanced skills.