Jai Ash Sofa

I would like to start by saying I almost never write reviews. You have to be either pretty good or pretty bad to get me to spend a minute online. In this case, it was pretty bad. The package came in two boxes as expected. There werent that many parts so it looked simple to assemble. The base of the sofa is constructed by the side arm panels and the front and back panels. These articulate using PLASTIC knobs with a interlock and secure with a plastic peg mechanism. It seemed questionable as to wether it would handle the weight but what turned out to be the real problem was that the knobs would not articulate enough to allow the peg to be placed in on one of the 4 corners. Upon closer inspction, it was because the knob was cracked and the lower screw fixing it to the wooden panel was missing. They provide a spare knob set with peg but no extra screws. SO after learning the hard way that it was cracked, I replaced it with the spare and used a regular screw of my own, determined to not have to go through the hassle of returning this mammoth. Turns out the original was also afixed upside down and that is why it would not articulate. SO we got a upside down, cracked non-articulating knob on one side and three sufficiently working knobs on the other corners. OK, no problem. the last part is "dropping in the back " into the slots along the arm sides. Except the slots to drop it in are so shallow that the back falls out of place if you pul the back forward. So, for now, I have it propped against the wall just so that it is not a hazard. The cushions are firm and I dont appreciate the velcrow on one side that keeps them afixed. The fabric is a little rough. But that is all tolerable. What isnt is the fact that the back doesnt stay put, and I had to recalculate the whole thing in order to even get the base started. Not worth the money and if I hadnt already bought it and torn apart the boxes, or if I had a handy man to put it all back into the box, I would return it and get something else. I dont think it is a reflection on over stock- I emailed them and they were fantastic about setting up the return shipping with ups and giving me a refund. But You still have to figure out how to get it back in the box and it is a pain in the rear to pull apart once it is put together. If you can call it being put together. All in all, not happy with it. It wont deter me from buying off over stock but hopefully it will deter you from purchasing this sofa.

• How did the color on site compare with the actual product? same as visualized
• Please tell us about the quality of the product. poor wood quality. Poor parts. Cushion fabric appears ok.
• How accurate was the on site description of the product? acurate in appearance. Not in quality
• Would you recommend this to a friend? No

I'm a big fan of gray, and am redoing the family room...so I thought this sofa would be perfect. Well...far from it. The sofa itself is of moderate to poor quality, lightweight, doesn't seem very sturdy. Pieces "slide" together ...So i cant imagine it could withhold much daily wear and tear. However, I never reached the point I full assembly. Upon removing the parts from the boxes, I realized the sofa had extensive damage. Scratches, chips, holes, tears, and broken parts. You name it it, this sofa had it. I truly can't understand how this sofa could have possible passed inspection of any sort, it was truly in deplorable condition. I contacted customer service immediately, sent them about a dozen images of the damages and they issued an approval for return. Can't wait to get this thing out of the house.

• How did the color on site compare with the actual product? Accurate
• Please tell us about the quality of the product. Moderate-poor
• How accurate was the on site description of the product? Accurate
• Would you recommend this to a friend? No

Lovely couch, not a true charcoal color.. a little more blue. I like that its taller than I thought.. I am tall 5'9" and I am very comfortablwith the height. Material is strong and the quality is great. Constantly getting compliments and getting asked where I got it.

• How did the color on site compare with the actual product? its slightly more blue than i thought
• Please tell us about the quality of the product. great, sturdy
• How accurate was the on site description of the product? accurate
• Would you recommend this to a friend? Yes

This is a great purchase for the price. So decorative and pretty comfortable for the style. I change out the accent pillows and it is perfect. :)

• How did the color on site compare with the actual product? Matches well online
• Please tell us about the quality of the product. Love it for the price.
• Would you recommend this to a friend? Yes