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I ordered this set & was so excited because of the modern design. Unfortunately, the set that was delivered had several problems--hopefully it's an isolated case. There were several scratches/flaws on the metal legs, 3 separate stains on the sofa, & the fabric started pulling apart at the seam in the seat of the sofa after sitting on it for less than an hour. The back of the sofa & loveseat are not microfiber, just a black felt (like underneath) so you can only set them against the wall. The microfiber fabric was very thin & had a strong chemical odor (probably formaldehyde?).LET ME BE CLEAR: I do NOT blame Overstock.com--their customer service before the purchase was EXCELLENT. Shipping was prompt. After advising them of the flaws with the furniture, the return procedure was simple & I was issued a complete refund in a matter of days. I WILL DEFINITELY PURCHASE FROM OVERSTOCK.COM AGAIN. I just think this was either a lemon or an isolated problem. But if all of these sets (Jade Microfiber only) are of the same quality, I wouldn't waste my money & time with it.
the quality of the sofa set was very dissappointing. i should have listened to the reviews and not order the furniture. i did not receive the complete set. (loveseat was missing) . also, there were marks on the ottoman. the sofa broke within a week. Overstock has been VERY PATIENT with me and replaced the broken sofa and ottaman. However, the legs of sofa were stratched up. They were clearly not NEW items.
Delivered by freight carrier. See Oversized Item Delivery Policy.
Upon delivery, if you notice any damage or defects, you must note them on the shipping receipt and refuse delivery. Notify Overstock.com immediately in the unlikely event of damage. More details
This item cannot be shipped to Alaska or Hawaii.
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This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.
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details
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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