
I ordered this couch and after a month of wait time for shipping it showed up completely destroyed. I refused the couch and sent it back. I called and was given the cold shoulder the first time and was told to either get a refund or wait the same amount of time for a replacement. I am currently waiting for the replacement. The second time I called, the lady was much nicer but really didn't resolve anything and I am still waiting for the new couch to leave the warehouse. They do not compensate you at all for any inconvenience you may have , just an I'M sorry. The couch seems to be of very high quality but as far as comfort I don't know. I will never buy a large item from overstock ever again!
Delivered by freight carrier. See Oversized Item Delivery Policy.
Upon delivery, if you notice any damage or defects, you must note them on the shipping receipt and refuse delivery. Notify Overstock.com immediately in the unlikely event of damage. More details
This item cannot be shipped to Alaska or Hawaii.
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This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.
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details
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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