On of the chairs was broken in transit, but Overstock immediately remedied the situation. The table and chairs are very sturdy. I could not have been more pleased with the quality and style. Overstock did a great job of getting the product to us and taking care of the broken chair. Would recommend not only the product but Overstock, as well.
Overstock's customer service is excellent. The package came in two separate boxes, but unfortunately the package containing the chairs (which was the heavier one) came in poor condition. The package was slightly torn/tape was unsealed, it was missing the screws/hardware required for assembly (possibly because there were holes in the packaging and it fell out), and also one of the chairs arrived with a broken arm. I emailed o.co's customer service team and they responded within 6 hours with the reply that a new shipment was already along the way!! I was very very happy! The quality of the product in general is great, the wood is smooth, with no splintering, and really feels solid! The reason why I gave the product a four is due to the poor packaging as well as a couple of the screws looked a bit chipped in the metal. The assembly for the product wasn't too hard to understand. Since then, I've already received the replacement order (took less than a week to get here since my initial contact with customer service), assembled everything, and the chairs are great. They feel very sturdy and nothing rocks! I highly recommend this product for the price!
When the bistro set was delivered one of the chairs was damaged. Went through the process of reporting it and they sent us a new chair. The assembly process is a pain! It took me and my husband over two hours to put together. Some of the screws started to tear after using the allen wrench they sent with the set. Very frustrating....but it's a pretty set.
I was skeptical of purchasing this set because of the reviews about damage. Well, as it turned out, this set did arrive in a damaged box with one of the table legs sticking out of the box. The Fed Ex person was very helpful in allowing time for us to look over the set, as he noticed the damage to the box as well. After getting this set out of the box, there appeared to be no noticeable damage and all the parts there. We haven't put the set together, but will soon. It does like very stylish and sturdy and will update if there is any problems with putting this set together.
product arrived with damaged/broken chairs. the company first said they would replace the broken chairs and that they were shippping them immediately. furthermore, they stated that there was no need to return the broken chairs. a fedx shipping label was created and overstock said they would arrive in 5-10 days. when they did not arrive i traced them and found out the company never shipped them. now the company states that they are out of stock and they want to negotiate a partial settlement and for me to ship the broken ones back. do not order from this company