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AWFUL! Enormous, heavy and BROKEN.
 from NYC,  Aug 23, 2014

The bench and ottoman arrived in a box weighing 103 lbs. The box was also taller than I am. I had to hire two handymen to help me move the box into my elevator and into my apartment. Much to my dismay, as soon as the bench was out of the box and the plastic unwrapped, I would see that it was broken. The left-most hinge is almost completely ripped out of the wood; none of the three screws can be screwed back in to make it stay because the wood is stripped and too damaged. As a result, the bench doesn't close properly because the top won't align with the bottom. It also doesn't open properly because the hinge is at an angle. The package does not appear to have been damaged in transit -- this looks like a defect in the item. I have contacted Overstock to see how to proceed. While I purchased their 5 year accidental damage protection for this item, I don't think that an item that arrives broken should be considered my liability. I tried requesting a refund on the website, but it keeps asking me to ship back the item. I am already out $$$$ I will have to pay someone to haul it out of here. I am NOT going to package it up and send it back. I can barely lift the thing!

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Nice bench and ottoman set for the price
 from San Leandro, CA,  May 6, 2014

3 pieces for the price.....what a good deal! But received the storage bench with damage and cannot be repaired so overstock sent a new set which I received 6 days later. I'm happy to say that this storage bench has no damage. Not sure how long this set will last though as the product quality and craftmanship is not so good but for the price is worth it even if it only lasts 2 years. The color is what you see online. I love the style as it goes well in my bedroom.

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just as described
 from wheeling, wv,  Dec 18, 2013

Very happy with product, although it needed to be better packaged. There was some damage but was repairable. Overstock was great to deal with, giving me a discount for making the repairs. Will definitely use overstock again!

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