I was very pleased when I received the bench, but it's been about a year and the fabric is starting to fray. It's pulling apart. The bench gets almost no wear because it's in a guest bedroom that is seldom used. I don't think it can be fixed, I'll just have to replace the whole thing. Disappointing.
When I received the bench and put it together it was wobbly. My husband and I first thought it was the legs but we found out by taking it apart again it was the bench that was uneven. I called Overstock and received prompt customer service. I was told they could ship another one at their expense and they would send a call tag to have the defective one picked up. I was very happy with that solution. I did get the second one and one of the legs is slightly off but not enough to go through the hassle of sending it back again. The issued with the bench are in no way a reflection of Overstock. Overall I love the bench and it looks great in my entryway. Overstock is very accommodating if you encounter any problems and I would not hesitate to purchase from them again because of the great customer service I received.
I was surprised at the firmness of this bench, however, it is very sturdy, and easy to assemble! I purchased it for my bedroom, as I needed somewhere to sit while putting on my shoes, or just to sit and rest for a few minutes! It would be excellent for an entryway or hallway, but I would have preferred a little softer cushion. My granddaughter who just graduated from High School last week came to visit for a week. My computer and office area is in my bedroom and she was sitting on the bench beside me looking for laptop computers. She asked me why it was so firm, and picked up a pillow off my bed to sit on. If I had known how firm it was before I opened and assembled it, I would have traded it for a softer cushioned bench. However, since your return policy is so strict, in original unopened packaging, it is impossible to know how a product looks or feels until you open it and assemble it to tryout! Perhaps, your return policy needs some critiquing, as I would love to return this bench and choose another one!