The reason why I would not recommend to a friend because the table comes to you damaged. Unless they start using quality packaging for the table, it will always arrive damaged. The table corners arrived damaged. I didn't even have to take the table out of the box because when I opened it and removed the slim foam, I could see the corner damages immediately. The foam they use to protect the table in the box during shipping is so thin and flimsy in comparison to the weight of the table. That flimsy foam will never protect the table from damages if they continue to use that packaging system for the table. Whoever is responsible for designing the packaging system for the table should be fired. It doesn't take a rocket scientist to figure out the weight of the table needs more sturdier foam protection. The table legs arrived in a separate box. The floor protectors at the bottom of each table leg were all damaged. The chairs arrived in a separate box as well. We put the chairs together without a problem. You need assistance from someone else when putting them together unless you plan to be all day long. With the help of someone, it didn't take long to put the chairs together. The problem we had is that we only received hardware for 3 chairs not the 4 chairs that were packaged. Overstock is working now to send me a new table, legs, and 1 hardware set for 1 chair that was missing. I made package recommendations (i.e., use a thicker foam and/or stamp handle with care on the table box) to Overstock's customer service. We will see how the table arrives and I will post the results when I receive the replacement table.
- How did the color on site compare with the actual product? Same.
- Please tell us about the quality of the product. Chairs are fine for it's purpose. The table seems sturdy because it's a heavy quality but was damaged when arrived.
- How accurate was the on site description of the product? Accurate.
The table came damaged on all corners but O is handling the replacement table top so no problems thus far.
- How did the color on site compare with the actual product? very accurate
- Please tell us about the quality of the product. seems ok for the money
- How accurate was the on site description of the product? very
The holes were not properly aligned so it took some serious struggle to put the parts together. Overall I have a white/ black theme happening and that is why I purchased the table -- so it has served that purpose. It's ok but not great for the price -- if a white table is not a "must" for you then I recommend purchasing something else. Would have given it four stars but the unaligned holes made it an extreme hassle so that took it down a notch.
- How did the color on site compare with the actual product? Matches
- Please tell us about the quality of the product. Ok
- How accurate was the on site description of the product? Ok
After reading the other reviews, I was crossing my fingers and hoping that my table would not be damaged. As it turned out, there were 3 spots where it looks like the table was either dropped or hit something. 2 corners are broken, and an edge has a dent with the top laminate torn off, exposing the wood(particle board). The boxes didn't look like they were dropped or beat up too badly when they were delivered. One corner looked like someone half ass repaired it after it was dropped. I love the look of the table, it matches my other furniture well. The assembly of the chairs turned out okay. The cushions were not as soft as I was expecting. No big deal, since I won't be sitting on the chairs for a long time. It would have been a great purcahse if the table turned out in pristine condition. Too bad, so sad.
The item worth its price, but we got several defects and damages on one chair and on the corner of the desk. It looks like the damage on the corner is due to the shipping damage, but the dents on chair are metal crackings.
- How did the color on site compare with the actual product? good match
- Please tell us about the quality of the product. fine quality for the price
- How accurate was the on site description of the product? good match
I bought this set for my kitchen and it is working out well. Table top arrived damaged but overstock replaced it very quickly with no hassle. Can actually accommodate 6 chairs so I am adding a bench.
- How did the color on site compare with the actual product? Same
- Please tell us about the quality of the product. Matches expected quality for price, looks nice
- How accurate was the on site description of the product? Accurate
This is product is pure crap. Do not order this product if you are in the market for a table. First of all none of the hole match up, secondly the first table top had all four corners smashed, the second table top has two of the four corners smashed, and to add insult to injury the top is to small for the base. Calling customer service offers you a refund but you have to box up all the product after spending 3 hours putting it together, not going to happen. Worst purchase, no help from customer service, this product belongs in an crack house.
Too bad. Ordered so many things and this is the 1st time I'm really not satisfied. The table is chipped and cracked on the corner. Washers and screws were missing. One of the legs metal connecting parts was bend so bad it won't fit. The instruction page was very close to useless. It is a great looking piece,and the chairs are nice but almost impossible to get all the screws into because the holes were not properly a lined. Hate to have to return it. I have a friend who might be able to fix the table and leg. Could have been. 5 star product but from past reviews and what I was shipped there is definitely a problem here with the quality control and packaging.
At first I had a problem with the table top because I guess in the transit it got chipped. So I called customer service and even though it took about 3 weeks to get another table top, I finally came and I love it!!! I want to give thanks to Mike in the Parts Department, which he took over the matter and came through very professional . thanks Mike....
I had been looking at this table on the site for a couple of weeks with extreme reservations after reading some of the other reviews which were negative for the most part. Thinking I was going to get lucky with my order and would not have the issues that many of the others had, I quickly found out that I was not so lucky and discovered much of the same issues. For starters I only received the chairs and table legs and no table top, as well many of the hardware pieces were missing and/or loose within the box. On a bright note O-Stock customer service handled my concerns with the item in a very expeditious and professional manner. The end result was that I ended up returning the item, the process was really easy "Thumbs Up" to O-Stock on their customer service, complete "Thumbs Down" on this product!!!!!!