You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment.
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Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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Expedited Shipping:
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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The pre-drilled holes on this product were not alligned. We had to completely drill new holes. It looks pretty good, but was VERY difficult to assemble.
This shelf was lighter than I thought it would be for the money. It's attractive, but required a lot of maneuvering to put together. . .it took me almost an hour, and then I realized I'd have to take it apart again to install it! Fortunately I had a contractor working on my bathroom and he installed it for me.
This product came with long screws and molly bolts, assuming you'd want to attach it to drywall; however, if you want to attach it to a stud (which is more sturdy) you'll have to find some other type of screws.
How often do you shop at Overstock.com? Few times a year
I'm a long-time shopper at Overstock, and I've always been very happy with the quality and value of the products I've purchased. Until now. I was so excited to find this hotel-style towel shelf at Overstock. I have spent many, many nights traveling for my job, and I always liked this type of towel shelf in hotels. Buyer beware: This is not the same product. First, the towel shelf was shipped without the hardware. I contacted Overstock customer service, and they were very sympathetic and got a set of hardware out to me right away. I do not fault Overstock with this problem, but the manufacturer. Second, the installation instructions are horrible. Third, the quality of the product is very poor. This towel shelf will not last. My husband has already promised me that he will repair the sheetrock when I ask him to take the towel shelf down. He knows that it will not last. It's so flimsy that I cannot even imagine hanging towels on it. I would be disappointed if I had paid $30 for this product; imagine how I feel after paying this price. I wish that I had thrown it in the trash and not put the huge holes in my wall. Do not buy this product. You will be very unhappy if you do.
This could have been nice. I received the item with a a brass fitting that was the wrong size, made it impossible to assemble. I called the manufacturer and they sent me a new one. This is a VERY difficult install. I have a ton of experience hanging fixtures, this was very challenging, and required modifying the pieces in my machine shop to get it to assemble properly. It's up now and looks good. But too much trouble.
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