I ordered this product 3 times and was delivered the wrong item 3 times. The first time, it made it in to the house and I didn't realize it was the wrong item until I got home. Mind you, these come in 2 boxes with one of them in excess of 70 lbs. I contacted customer service, got through quickly and a new one was shipped promptly. The second time, the UPS delivery person got it to my door before I realized it was still wrong and I refused delivery. Again, I contacted customer service, but had to call them back several days later as the new order had not been created much less shipped. The 3rd time, I caught the driver before he got it off the truck and again wrong item and I refused delivery. Again called customer service and told them to credit my account I was done. The last shipment arrived back at the facility today, waiting for them to credit my account for the item. Each time I spoke with customer service, I gave a detailed description of the item to make sure I was not sent the wrong item. Dont know that I will every buy from Overstock again, the first item I bought (chair and ottoman) took a month to arrive.
- How did the color on site compare with the actual product? n/a
- Please tell us about the quality of the product. n/a
- How accurate was the on site description of the product? close, no cigar
The unit was simple to put together and all the pieces fit perfectly. One piece (not real critical was broken but I glued and brad nailed it back and Overstock gave me a $** credit for my time). The unit looks nice however I must warn that stereo/audio equipment barely fits into the middle shelves and unless you have some really small equipment the two side shelves behind the doors will not allow typical equipment to fit. I barely got my stereo reciever, blu ray player and CD player into the middle shelves. Also, there is no wiring hole in the back panel of the top middle shelf which there should be. I had to drill a hole. I wish I had done better research on cabinets. I might also note that I thought the unit was all wood but the top is actually particle board or MDF with a veneer. Nevertheless, it's a decent cabinet for the price.
I have been purchasing diy type of assemble it yourself products for many years and have never encountered a product so well engineered as this was. Matter of fact, less than 2 weeks ago, I assembled a new computer corner desk and hutch and filing cabinet made by Sauder and the quality didn't come close to matching this Home Styles TV stand. After it was fully assembled and the TV sitting on top with all of the cable and surround sound equipment installed, I sat across the room and just looked at it. I couldn't help but marvel at the way the parts fit together. Usually, in any of these types of products that have doors on them, the quality is shown by the fit of the doors. They're either sagging on one side, or they don't open and close properly. Not with this unit. The doors have even spacing all the way around between the edge of the doors and the parts that frame the door. And each door looked exactly the same. No large spaces on one side and rubbing against the frame on the other. This folks is QUALITY!!!!